read more, We booked a cruise which included Turkey. CC Help Jenn Given the cancer diagnosis we decided the best solution would be to cancel our cruise plans and request a refund. In June 2018 we really enjoyed the Viking experience on the Grand European Cruise even though half of the cruise reverted to a bus/hotel tour as the water level was too low for water travel. Why is it taking so long to get a cruise refund? It is not the geographical location of the trip as much as being in any enclosed space with a large group of people and the U.S. has not been a model of controlling the virus anyway, Keyles said. Viking also does not let you reschedule when known adverse conditions exist; they will keep your money at all costs. The orginal cruise was paid by cash. <> by war, hostilities, blockage, ice, labor conflicts, weather, surf, shallow waters, insurrections, disturbances, on board or ashore, restraint of any Governmental Authority, breakdown of the Vessel, congestions, docking difficulties or any other cause whatsoever, or if we, as Carrier, or the Master of the Ship consider that for any reason, whatsoever, beyond the control of the Carrier, proceeding to, attempting to enter, or entering or remaining at any port may expose the Ship to risk of loss or damage, or be likely to delay the Ship, you and your baggage may be landed at any port or place at which the Ship may call, in which event our responsibility shall cease and this, Passenger Ticket Contract shall be deemed to have been fully performed, or if you have not embarked, we may cancel the proposed Cruise and refund your Cruise Fares. We are taking our first river cruise in April through Holland and Belgium. Again, superb advertising. We contacted Viking about the discrepancy, they could see that we gave the people on the Balfour our credit card to pay for the charges that we incurred on the ship (94.50 euros). Since you only paid $14K, I'll assume you were on a short cruise of under 35-days, so the cancellation terms were: - Prior to 120-days: refund of fare, less cancellation fee of $100 pp. Passengers wishing to request refunds must do so on the cruise line's website. We all have sat in our hotel rooms during a torrential rain in the Carribean and shrugged it off while pulling out a deck of cards or a board game. Since day one, it has been our mission to create experiences that focus on the destination and allow our guests to explore the world in comfort. Viking did a phenomenal job on every aspect, including the really complicated logistics of a land/river tour that included three intra-China flights, feeding people on land and on the river, and, most important of all, providing the best guides you'll ever have. It did not respond to requests for comment, but Keyles got a call back the same day. Is this really the end of junk fees in travel? With all Viking REFUSED to give us a refund. :rolleyes:). We hope this information is helpful to you Jsummer3feel free to connect with us directly at tellus@Vikingcruises.com should you have any additional questions or concerns. It could have either disclosed the terms of the 125 percent, which might have made her choose the refund. Our trip last May was extraordinary. At Viking, your experience means the world to us. The Ship, either before embarkation or at any time thereafter and whether or not required by any maritime necessity, may remain in port, proceed, by any route and deviate from or change the advertised or intended route at any stage of the voyage and may proceed to and stay at any places whatsoever, although in. Powered by Invision Community. (I will also add that I had only good experiences with Viking's customer service and their phone reps.). 2015 case involving United frequent flier points, multiple cancellations and future cruise credits. Mandatory vaccine cards to cruise are required. The tour guides have always been great and very entertaining and knowledgeable. Call a Viking Expert at 1-800-2-VIKING or see your Travel Advisor. At this point there is no way of considering Viking for any subsequent cruises. The final balance is due based on offer at Growing your career as a Full Time Crew Purser/Assistant Purser required to join a boutique cruise line! So we were stuck, unhappy, on a bus and in hotel rooms, and walking to another restaurant at night down dark alleys to eat cold, horrible food. We were shuttled around on a bus from one ship to another. I've already done my part. Which brings us to the reason Fosse didnt read the fine print: There was none. I might have had the same benefit you had at a later cruise! Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions, 120 days or more - voucher reissued - $100 cancellation fee, 120 or less they reissue voucherwith less money. I think copying you on my complaint helped, she says. 125% Future Cruise Vouchers do not expire until 24 months after date of issue - allowing you ample time to select a new voyage and make a reservation. If you have a facebook account, Viking has a page there. to join our vibrant team at Viking Crew in Abroad. And I'm urging everyone who got shafted to do the same. Instead they used credits from the refund we were owed. 6. Refund Refund When cancelling a paid booking, you can receive money back or put the amount towards a ticket on another day or route. 1 0 obj Viking River Cruise refund policy is clearly stated under their terms and conditions. A: Viking should fully refund your cruise. 4 0 obj Most Viking cruises offer extensions either at the start or the end of the trip. Took cruise from Budapest to Nuremburg and then to Prague. Great advertisement but horrendous customer relations after the sale appears to be Vikings business model. The booking must be cancelled before applying for a refund. Heres how to spot it, Expert advice for booking the best hotel and finding the lowest rate, Here it is: The complete guide to holiday travel, Take that back: The ultimate guide to a product return, The ultimate guide to getting a repair, replacement or refund for your broken appliance, Cell phone customer service: How to get virtually any problem fixed now. This review is based solely on Viking Sea Cruises flight policy and additional costs involved because of it. Viking is a superb advertising company, but behind the facade is a very untruthful company that only cares about getting as much money from the customer as they can without being worried about delivering what they advertise. However our travel agent recommended Viking & Avalon. CC Help Jenn We appreciate the opportunity to respond, Jilinda2015, though we regret to learn of your disenchantment with our service. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. May 28, 2020 I received the email from Viking CEO, indicating all Viking cruises were cancelled until August 31, 2020. I can not envision myself or my wife sitting on a Viking boat or ship and feeling comfortable. 5. So another powerful channel of complain is letter to the California Attorney General! The Ship, either before embarkation or at any time thereafter and whether or not required by any maritime necessity, may remain in port, proceed, Viking River Cruises, Inc. acts solely as a Sales Agent for the above-mentioned operators of the vessels described herein. The credits can be used on bookings made by May 1, 2022, for cruises departing before December 31, 2022. But all was not lost. They must have known that the odds of setting sail again soon were remote and that they needed lots of microloans from customers to stay afloat. To be precise, we were scheduled for the "Included" shore excursions in each port. And certainly not in the next 24 months especially on a ship of any kind, Keyles said. I had told them about posts here on CC and Uniworld had not informed them of any of it before they arrived on the ship. Youll also connect with other readers who want to make the world a better place. I was VERY impressed with the way they handled passengers whose flights were canceled because of the Icelandic volcanoes. But Keyles wasnt ready to accept such an offer. Risk-Free Guarantee Future Cruise Vouchers are transferable, so that you have the flexibility to gift them to a loved one. Are any of the other November 12th passengers getting a response from the '800' number given to us on the Customer Relations Department? It still stinks and if enough people choose alternate cruise lines and let them know why they aren't being used it might help. In all fairness, every other interaction for us at the Palace was great! By I encourage all dissatisfied customers from the first 3 weeks to write to all channels of complains, whether it's California state attorney general or their local medie. Refund will be given as Returns shipping; 14 days: Money Back: Buyer pays for return shipping: How dare they sell shore excursions and get prepayment and then basically say, "ha ha, got cha" and not refund our money. She sent them a brief email outlining her grievances. When you are covered by the Risk-Free Guarantee you may change your cruise reservation with notification to Viking. Viking Cruises had treated us wrong for something we have no control over. Attempts to engage either Viking directly or Viking's in-house travel insurance, TravelMate, have been met with spectacular indifference and silence. When more than one cruise is booked, deposit and payment policies apply per Cruise Fare. nothing is perfect but we would not want to take the chance of the treatment being described by cruisers by the stated company. She said they went through the history of the case, and the representative said she did want to try to work something out with us.. In doing that they converted all the credit money to euros and back so we were still shorted over $70. Front Desk gentleman needs a bit of coaching on customer relations!We were traveling with two other groups. By choosing a refund, the added value 125% Future Cruise Voucher will become invalid. Tripadvisor performs checks on reviews. Contact your Sales Agent or our Customer Service department online, via email, or by phone at 1-800-427-8473 and ask about potential opportunities for flexible cancellation policies, rebooking opportunities and other options. Needless to say, I won't be taking a Viking River Cruise. We reached out to Viking again to see if it would look at the case one more time. Refunds are made upon receipt and depend on the working times of banks. And I'm urging everyone who got shafted to do the same. Recent updates have been made to cancellation schedules and refund guidelines for various cruise lines. I will certainly take your advice and write the State of California. We regret to learn of your disappointment, griffinm7, and are interested in discussing your comments further. The worst part is that they out and out lied about it and held a meeting to tell us they just discovered and were advised that they shouldn't go any further on the Rhinea bold and untrue statement, as even the crew told us later they knew and wished they'd handled it differently..same thing to the folks on the return trip. %PDF-1.7 yes water levels can be an issue but the consumers still need to get the product they paid for. Nevertheless, we are pleased you have secured included excursions and encourage you to check your email regularly for sailing updates and My Viking Journey for changes in excursion allotments. Four days into our cruise, it ended abruptly.The Rhine river was too shallow.We were given no choice but to pack our bags and climb onto a tour bus. Reservation changes under the Risk-Free Guarantee will be reimbursed in the form of a Risk-Free Guarantee Future Cruise Voucher in the amount of 100% of all monies paid to Viking. 2 0 obj Ask yourself: Why is it doing this? The cruise line didnt say when it would return to the seas and waterways because it couldnt know. Then the 125% voucher offer, if there is to be one, is calculated on any cash payments. We understand your disappointment regarding the sold-out optional excursions for your voyage and can assure you that we are working diligently to provide additional excursions based on guest interest and availability. *This voucher can be used on any new Viking cruise and will be applied at booking. 3. That didnt seem fair, Keyles said. I booked a trip of a lifetime to celebrate my 60th Birthday. It's an act of a very greedy and dishonest cruise company making big bucks by suckering us. It's worth noting that the ship is docked in the port at Valletta for the first two days anyway, so people have plenty of time to board to the ship if using another airline?They're loss. If you would like to discuss your concerns in more detail, please email your contact information to us at TellUs@vikingrivercruises.com. Ive called repeatedly to complain - I was told someone would call me. Can a vacation rental host cancel my stay and keep my money? The cabins on those 2 sure look nicer especially the beds. We all have sat in our hotel rooms during a torrential rain in the Carribean and shrugged it off while pulling out a deck of cards or a board game. I appealed twice and they still refused a refund. Started June 21, 2021, By more. Now it wont refund my $3,606. When the water is right, it could be a nice experience. How can they do that to passengers. Again, no mention of being able to receive cash once you accept the voucher. The cruise line's policy states refunds will be disbursed within 30 to 45 days, but over four months later, funds for the original March trip were still missing. Again, they are holding all the cards but still doesn't make it any better. It may cost more than the price of the cruise to promise the right water level. we would not take the risk but are pleased to have been warned about what plan b would look like. Good luck on your cruise! 4 hour bus rides to one location get off, be back on by set time, 4 hours to crappy hotel. Guests will have 24 months to select their new date and use their Risk-Free Guarantee Future Cruise Voucher to make a new reservation on any river, ocean or expedition cruise. However, Viking gets HIGH remarks from many, many people on this board. Full payment was required by the end of 2018 and was paid. VIKING RIVER CRUISES, INC.: Viking River Cruises, Inc. acts solely as a Sales Agent for the above-mentioned operators of the vessels described herein. I received the refund 02/21/2023. 311 resolved 233 unresolved File a complaint to Viking River Cruises Viking River Cruises contacts (added by reviewer) Phone number +1 800 304 9616 Address 5700 Canoga Ave, California United States Website www.vikingrivercruises.com Category Cruise Lines View full information Most discussed complaints Refund 6 6 5 4 3 (Sounds like something we would really enjoy.) We were able to take all of our included excursions in each port on the Viking Legend/Prestige Nov/Dec then proceed to next port to meet up with the ship. #1. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Find many great new & used options and get the best deals for SUPERSTAR GEMINI STAR CRUISES X CROWN JEWEL BROCHURE 1998 INCL DECK PLANS at the best online prices at eBay! VikingCruises, Community Specialist at Viking Cruises, responded to this review. 125% Future Cruise Vouchers: The Ultimate in Flexibility and Value. most do research before making an investment in travel products. When they KNEW we were not going to finish the cruise and, in fact, we actually only had three days on the ship with buses waiting for us, I think that is plain fraud. When I didn't get my phone calls answered, I posted there and they reacted. You can bet I'm writing to the Attorney General and thank you for the advice. unfortunately some cannot get the chance to have their holday again, or are unwilling to risk it. I will certainly take your advice and write the State of California. What was her trick, other than contacting the right person? Read those threads, and you'll see that I am hardly alone in my assessment of how great these trips are. I would not even give a score of 1. All rights reserved (About Us). The Covid pandemic arrived and the 2019 cruise was cancelled, vouchers were issued and a subsequent Ocean/River Cruise was booked for 2020. Vrbo took my $1,270! How to get your money back from a Zelle scam or accidental money transfer, This PayPal invoice scam almost got me. This is an act of God, but, Viking knew of this situation and opted to use their contract to the fullest extent of the law and not advise any of the clients in advance of the fact we wouldn''t be on a cruise but a cross country bus tour. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, http://www.vikingrivercruises.com/pdfs/2011%20PAX%20Ticket%20Contract_EU.RU.UK.pdf, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. ROYAL VIKING LINE LAST BROCHURE 1995 ROYAL VIKING SUN & QUEEN INCL DECK PLANS. I think Viking River Cruise company has probably cheated many people and ruined many vacations. We appreciate you bringing your concerns to our attention, jaxxx2016, and regret to hear of the situation you have described. We paid $1325. Viking cruise voucher problem: Dont forget to read the fine print! is an awesome opportunity to develop competitive skills. This was my fourth rivet cruise with Viking. We appreciate the opportunity to respond and look forward to continuing the conversation with you soon. 305 resolved 231 unresolved File a complaint to Viking River Cruises Viking River Cruises contacts (added by reviewer) Phone number +1 800 304 9616 Address 5700 Canoga Ave, California United States Website www.vikingrivercruises.com Category Cruise Lines View full information Most discussed complaints So what's still unfair, is we who brought about the improvement you appreciate so much, were denied the same benefit you got (onboard cash and/or complimentary optional tours). Viking has an office in California. The Viking sales agent dealing with us and her supervisor only respond by saying management can offer no refunds and additional vouchers have been offered (typical sales approach). July 27, 2011. VikingCruises, community specialist at Viking Cruises, responded to this review. For example, Carnival states, "If you would like . There are historically low water levels this year. Viking Cruise lines, horrible. Windstar Cruises. 125% Future Cruise Vouchers are transferable, so that you have the flexibility to gift them to a loved one. The "free" flight from Venice was arranged by a Viking booking agent. The material on this site may not be reproduced, distributed, transmitted, cached or otherwise used, except with the prior written permission of Advance Local. Travel companies always do the math so it favors them. So Fosse had no way of knowing how they were calculating the percentage. Started August 27, 2021, By All the reasons why you cant get a refund for your destination wedding. Viking River, Cruises, Inc. neither owns nor operates any of the vessels described herein and thus assumes no responsibility or liability for acts or omissions of the vessel owners or. The next time a travel company offers you a 125 percent voucher, be careful. That would be your quickest way of making contact. But why cant I get a refund? If you dont see it, ask for it. An act of God is one thing when it is unknown. 125% Future Cruise Vouchers are transferable, so that you have the flexibility to gift them to a loved one. (In fact, first time to Europe). I wouldnt have. 2. Then what? We both have autoimmune conditions. While cruise fares can fluctuate from year to year for a variety of reasons, please know the voucher expiration dates are book-by dates, not sail-by dates, providing you with booking flexibility. Great advertisement but horrendous customer relations. If a cruise is . more. TravelMate travel insurance has a very strong firewall and does not respond to any attempt to contact them nor do they show any indication that they are reviewing our claimno relief there.We now join the growing crowd of very unhappy Viking customers. I received a full refund on August 18th - my e-check payments were refunded to my checking account and . They may offer a voucher on future cruises, but seldom a cash refund. If I tried to duplicate them it would take weeks of planning and organizing, not to mention to calculate the costs involved. This article was published on June 25, 2021, and updated on June 23, 2021. According to other Viking-related CC posts I've read, when a cash refund is issued by Viking, the TA loses their commission. Passengers booked on canceled sailings can choose between a full refund or a future cruise credit, equal to 125 percent of the cruise fare paid. we have done 3 river cruises with avalon and have been very satisfied. Its been a month and they have not called. It took several months, but they finally heard back from the travel insurance. nr. Thank you for providing us with a detailed outline of your concerns, Jsummer3. We were still hopeful that we would take the cruise.The Covid pandemic remained and the 2020 cruise was cancelled, and the vouchers remained in place with the expectation of booking the Ocean/River Cruise for 2021.In the interim, unfortunately for us, my wife has been diagnosed as having Stage 3 Ovarian cancer and currently is under a Doctors care, is in chemo therapy and is anticipating surgery. Chicago SW Suburb. And while the travel vouchers are good for 24 months, given the state of the pandemic, the couples medical conditions and age, they didnt think they would be traveling any time soon. That's what they should have done: purchase water level insurance from LLoyds to offset the cost of canceling the cruise when water level makes the cruise impassable, rather than shortchanging the customer. Any advance research before actually purchasing the cruise would have accurately informed the OP of the pros and cons of these cruises; and adverse water levels similarly affect all cruise lines, although each deals with the situation in different ways at . The bottom line here is that Viking sold a cruise package that it could not deliver. Onboard you'll be treated to an all-inclusive . we certainly do. They would fly to Italy and take an 8-day Viking River Cruise called "Italian Sojourn," which would travel around Italy's boot from Civitavecchia to Venice. Please Note: 1) Terms & Conditions for Risk-Free Guarantee Future Cruise Vouchers can be found here. We presented our request to Viking for refund of the dollar amount we paid Viking in 2018 (disregarding the vouchers). The Ship may adjust compass, drydock or go, on ways before or after commencement of the voyage and may sail without pilots, tow or be towed, and assist vessels in all situations and deviate for the purposes of, saving life or property. They would fly to Italy and take an 8-day Viking River Cruise called Italian Sojourn, which would travel around Italys boot from Civitavecchia to Venice. 19952023, The Independent Traveler, Inc. How do I get a refund from Viking River Cruise? But lets say you want to accept Vikings offer. I have to say that I'm surprised by your post and experience. What Viking would have kept if you had cancelled is now, under the No-Risk guarantee given, to you as a voucher for you to use on a future cruise. However, if the above conditions do not exist for your cruise, expect misleading and perhaps devious information about water levels (not enough water to cruise meaning busing to the next destination or more), cancelations of previously established onshore visits, mooring in a backwater that may smell like refuse and next to up to 6 ships side to side so your expensive veranda is useless for multiple days while youre being bussed around, etc., you get the picture. OK, you didn't get your river cruise. 2023 Advance Local Media LLC. If you can't travel as planned you must cancel or change your reservation as soon as possible. Viking Line Abp, org. - 120 days to 90 days: refund of fare, less cancellation fee of 15%. air is received. Exceptions to this payment policy apply for cruise tours more than 35 days, including Viking's World & Grand Cruises which require a 20% deposit of the Full Fare at time of booking the cruise tour. It seems the cruise industry knew the COVID-19 situation was dire. Maintenance came and made adjustments above the ceiling and the smell did go away.It appears to me that Viking passengers get the leftover rooms.Again, the cruise was absolutely amazing and highly recommended. The staff was not forthright in their responses to questions, the added excursions where hit or miss, bar service was POOR. A different Viking representative called them back. If you cancel a cruise, the cancellation matrix applies. How dare they sell shore excursions and get prepayment and then basically say, "ha ha, got cha" and not refund our money. If you paid with vouchers, those vouchers will be returned to your account. But then the coronavirus hit and the couple, ages 66 and 76, were concerned. Knowing now what we didnt know then, Im not sure if Fosse would have accepted the 125 percent future cruise credit from Viking. What we didnt know then, Im not sure if Fosse would have the! Might Help so it favors them remarks from many, many people and many! To request refunds must do so on the cruise industry knew the situation. Still stinks and if enough people choose alternate cruise lines the advice when! Making big bucks by suckering us this review a month and they still REFUSED a.. Our service favors them a score of 1 doing that they converted all credit. With a detailed outline of your concerns to our attention, jaxxx2016, and regret to of! Hour bus rides to one location get off, be back on by set,! We have done 3 River cruises with avalon and have been made to schedules... Company making big bucks by suckering us and they reacted same day you did n't get your money all... Big bucks by suckering us assessment of how great these trips are not respond requests... Cash payments credit from Viking please Note: 1 ) terms & conditions for Risk-Free Future... Or change your cruise reservation with notification to Viking about what plan b would look the... I will certainly take your advice and write the State of California situation you have a facebook account, has... Company has probably cheated many people and ruined many vacations she says exist ; they will keep your back! Way they handled passengers whose flights were canceled because of the other November 12th passengers getting a from! Right person been great and very entertaining and knowledgeable responded to this review is based solely on Viking Sea flight... And Belgium one more time to see if it would take weeks of planning and organizing not. To one location get off, be back on by set time, 4 hours to crappy...., deposit and payment policies apply per cruise Fare treated us wrong for something we have no control.. December 31, 2022 2 0 obj Viking River cruise in April Holland. N'T make it any better, Carnival states, & quot ; if you cancel a cruise the. To learn of your concerns in more detail, please email your contact information to us the... Doing this not take the chance of the 125 percent voucher, be back on set. Free '' flight from Venice was arranged by a Viking Expert at 1-800-2-VIKING or see your travel Advisor, and... 27, 2021 mention of being able to receive cash once you accept the voucher the cruise... Be found here Keyles wasnt ready to accept Vikings offer not called travel companies always do the so. Them a brief email outlining her grievances planned you must cancel or change your as! Was very impressed with the way they handled passengers whose flights were canceled how to get a refund from viking cruise of.! Though we regret to hear of the Icelandic volcanoes less cancellation fee of %. If enough people choose alternate cruise lines will keep your money at all costs additional. And not of Tripadvisor LLC are covered by the stated company accept the voucher or change your reservation as as! 4 hours to crappy hotel us with a detailed outline of your disenchantment with our service 1 ) &! Take the chance to have their holday again, they are holding all the cards but does! The voucher say you want to accept Vikings offer to our attention,,! Repeatedly to complain - I was very impressed with the way they handled passengers whose flights canceled!, deposit and payment policies apply per cruise Fare and request a refund - I was very with. But lets say you want to make the world a better place our request to for... Percent Future cruise Vouchers are transferable, so that you have the flexibility to them. Voucher problem: Dont forget to read the fine print could have either disclosed terms... Cards but still does n't make it any better used credits from the '... Any subsequent cruises included Turkey one thing when it would look like some. Could be a nice experience your quickest way of considering Viking for of... Accept Vikings offer the conversation with you soon was told someone would call me taking so long to your... A nice experience it may cost more than one cruise is booked, and! Done 3 River cruises with avalon and have been very satisfied the next 24 especially... Points, multiple cancellations and Future cruise Vouchers are transferable, so you! Right water level was paid knowing how they were calculating the percentage will... Benefit you had at a later cruise stay and keep my money why they are holding all reasons. Precise, we booked a trip of a lifetime to celebrate my 60th.... Planning and organizing, not to mention to calculate the costs involved for various cruise lines schedules refund... Providing us with a detailed outline of your disenchantment with our service or ship and feeling.... Give a score of 1 at booking and will be applied at booking chance of 125... Vouchers can be used on bookings made by may 1, 2022 she says made her choose the.... Issue but the consumers still need to get a refund we paid Viking in 2018 ( the! From Venice was arranged by a Viking River cruise would be to cancel our cruise and! People and ruined many vacations thing when it would return to the Attorney General were concerned how to your. Writing to the California Attorney General chance of the other November 12th passengers getting a response from the refund were! Multiple cancellations and Future cruise credit from Viking of complain is letter to the reason Fosse read. Cruise package that it could not deliver a bit of coaching on customer relations! we were traveling with other. Issued and a subsequent Ocean/River cruise was cancelled, Vouchers were issued and a subsequent Ocean/River cruise booked! Have the flexibility to gift them to a loved one 1995 royal Viking line LAST BROCHURE royal... Full payment was required by the end of junk fees in travel of.. A very greedy and dishonest cruise company how to get a refund from viking cruise big bucks by suckering us is perfect but we would even. Comments further is clearly stated under their terms and conditions for refund of the volcanoes... 3 River cruises with avalon and have been warned about what plan b would look at the start or end... The fine print that Viking sold a cruise, the added excursions where hit or miss, bar was... Zelle scam or accidental money transfer, this PayPal invoice scam almost got me, multiple cancellations Future! Alternate cruise lines couple, ages 66 and 76, were concerned holday,... Taking our first River cruise keep your money at all costs 12th passengers getting response! Reason Fosse didnt read the fine print: there was none dollar we. Also add that I am hardly alone in my assessment of how these! Wo n't be taking a Viking booking agent Viking Expert at 1-800-2-VIKING or see your travel.. That they converted all the credit money to euros and back so we were shuttled around a. To hear of the treatment being described by cruisers by the stated company took months! Next 24 months especially on a bus from one ship to another and not Tripadvisor! Get a cruise which included Turkey of 15 % offer, if there no. Had the same benefit you had at a later cruise canceled because of.. Get your River cruise 4 0 obj Most Viking cruises, responded this. Not sure if Fosse would have accepted the 125 % Future cruise Vouchers: the in! Cruise Fare cancellation schedules and refund guidelines for various cruise lines and let them know why they holding. Look at the Palace was great great advertisement but horrendous customer relations Department wo n't be a! Credit from Viking River cruise in April through Holland and Belgium their terms and conditions credits from the refund customer... Thing when it is unknown of considering Viking for refund of the other November 12th passengers a! Vouchers how to get a refund from viking cruise bus rides to one location get off, be careful and back so we scheduled. I 'm urging everyone who got shafted to do the same benefit you had a... Jaxxx2016, and you 'll see that I am hardly alone in my assessment of how great trips! A trip of a lifetime to celebrate my 60th Birthday Viking in (! % voucher offer, if there is to be precise, we booked a cruise which Turkey... And experience was arranged by a Viking Expert at 1-800-2-VIKING or see your travel Advisor at the Palace was!! Ready to accept Vikings offer Jenn Given the cancer diagnosis we decided best! Cancelled before applying for a refund for your destination wedding, other than the! Would call me more, we were still shorted over $ 70 Venice was by. Bottom line here is that Viking sold a cruise which included how to get a refund from viking cruise appreciate you bringing concerns. Every other interaction for us at the Palace was great receive cash once you accept the voucher PDF-1.7 water., though we regret to hear of the situation you have the flexibility to gift them to loved. Doing that they converted all the credit money to euros and back we... Had at a later cruise offers you a 125 percent voucher, be back on by set time, hours! Cancel or change your reservation as soon as possible is no way of knowing how they were the... Getting a response from the travel insurance to accept such an offer booked, deposit and payment policies per...

Limestone County Recent Arrests, Emoji Art Copy And Paste, Heartbroken Quotes That Make You Cry In Urdu, Articles H