1. the message " warrning! I have been having this problem since i did my Sync 3 conversion. 0000004485 00000 n Also, touch screen display message "911 Assist Fault, 911 assist is not operational. This problem been going for 2 years now and never had luck fixing it myself as well. A forum community dedicated to Ford Focus owners and enthusiasts. 0000362529 00000 n 0000275447 00000 n Privacy Statement - 0000043350 00000 n Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier. If you need police, fire or emergency medical assistance in Minneapolis, please call. JavaScript is disabled. 0000003850 00000 n This is for phone calls and text messaging. I have tried resetting the sync system via the menu, tried repairing my iPhone 6 via Bluetooth. 0000009793 00000 n 0000277230 00000 n Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier. Which SYNC system do you have: basic SYNC or MyFord Touch? Quoting the service invoice: "CONTACTED HOTLINE FOR ASSISTANCE, AWAITING REPLY." 1200 New Jersey Ave SE, The Nation's 911 System 9-1-1 service is a vital part of our nation's emergency response and disaster preparedness system. The contact owns a 2018 Ford Escape. 0000004047 00000 n This site and the content appearing on this site is independent of Ford Motor Company. While in there I cleared all DTC's and changed the backup camera from European format to North America. When I test drove it, the touch screen was SUPER lagged. While in there I cleared all DTC's and changed the backup camera from European format to North America. I don't know if these are all related to the airbag not working. I was nervous but it asked me to confirm this or turn the feature on. 0000093781 00000 n 2. my outside temperature is not displayed any more. Please register or login to enable Dark Mode. All occupants should exit the vehicle immediately and move to a safe location. 0000277004 00000 n Ford personnel and/orretailer personnel cannot modify or remove reviews. I had the same experience. Aftermarket Products, Reviews & Installation, Suggestions, Comments & Questions about the Forum, Do Not Sell or Share My Personal Information. Archive - Trailer Towing, Other; Brakes, Electrical, Hitches, Weight Distribution & CDL Discussion, Pre-Power Stroke Diesel (7.3L IDI & 6.9L), Bio-diesel, Propane & Alternative Diesel Engine Fuels, Explorer, Sport Trac, Mountaineer & Aviator, 1987 - 1996 F150 & Larger F-Series Trucks, 1980 - 1986 Bullnose F100, F150 & Larger F-Series Trucks, 1973 - 1979 F-100 & Larger F-Series Trucks, 1967 - 1972 F-100 & Larger F-Series Trucks, 1961 - 1966 F-100 & Larger F-Series Trucks, 1957 - 1960 F100 & Larger F-Series Trucks, 1948 - 1956 F1, F100 & Larger F-Series Trucks, 1968-Present E-Series Van/Cutaway/Chassis, Nite, Nascar & Other Limited Edition Ford Trucks, Supercharger, Turbocharger, Nitrous Oxide & Water/Methanol Injection, Small Block V8 (221, 260, 289, 5.0/302, 5.8/351W), Big Block V8 - 385 Series (6.1/370, 7.0/429, 7.5/460), FE & FT Big Block V8 (332, 352, 360, 390, 406, 410, 427, 428), 335 Series- 5.8/351M, 6.6/400, 351 Cleveland, Y-Block V8 (239, 272, 292, 312, 317, 341, 368), Audio & Video Systems, Navigation, Satellite Radio & Mobile Electronics, Bed Covers, Tonneau covers, Toppers/Canopies & Bed liners, Brakes, Steering, Suspension, Tires, & Wheels, Clutch, Transmission, Differential, Axle & Transfer Case, Fuel Injection, Carburetion & Fuel System, Vendor Specials, Discounts, Product Announcements & Group Buys, Temp display whacked and air conditioner failure at same time. Rusty813 I work at Ford. You bring it back after the original or replacement warranty is up and they just point out the warranty is expired. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. The vehicle was taken to mock Ford sales (located at 913 se 6th st, grants pass, or 97526, (541) 476-6656) where it was. 0000094633 00000 n 0000093303 00000 n It shouldn't have anything to do with the pairing of your phone. Sign up to receive updates on the State of 911 Webinar Series. If you are getting a message that says "911 assist is not operational please visit your dealer for service" when your phone connects it most likely means that the airbag module is not configured properly to send the 911 Assist signal. I've done everything possible I could find online with zero luck. 0000093128 00000 n 0000094302 00000 n Americas 911 systems have been the lifeline to public safety for over half a century. Search for "jdunk" in the forscan thread. Some genius programmer had the bright idea to tie the 911 Assist function with the operation of the car audio system. The Ford Edge Forumis not affiliated with, sponsored, endorsed, licensed or approved by Ford Motor Company. This. 0000093600 00000 n can these be fixed using forscan? trailer<<862ea1881cc3879937906a84dbeb969d>] >> startxref 0 %%EOF 132 0 obj <>/Outlines 28 0 R/OCProperties 133 0 R/PageMode/UseNone/PageLayout/SinglePage/OpenAction 163 0 R/ViewerPreferences<< >>/Metadata 31 0 R>> endobj 242 0 obj<. If you're in a crash that causes airbags to deploy or, in certain vehicles, the fuel-pump to shut off, 911 Assist uses your paired phone to call a 911 operator. Explorer 2016-2019 Hands . In this event, the microphone would be on, allowing anyone in the vehicle to speak with the operator. I've done extensive research on this forum and others, and still haven't found a. 0000090007 00000 n After the one-time setup, the phone connects with SYNC. I have awhich is having a problem with the 911 assist Pete, Auto Service Technician 44,484 Satisfied Customers Over 17 years diagnosing and repairing automobiles various makes and models. Not the 911 reminder but the fault. Anything you've found to clear that code? 0000004222 00000 n 2012 Ford Focus 5dr Hatchback Metallic Black SEL 301A. 0000003555 00000 n Alert1 provides fast assistance in any kind of emergency with just the push of a button! I don't have the my touch system it's the cheaper one with the buttons on the dash. The right care and transport decisions improve outcomes for crash victims. I chose to confirm. Contact dealer for service" when this. Its important to note that the 911 Assist feature is off by default, so you must change settings to turn it on. 0000090148 00000 n If setup correctly, it gives no extra notifications, and in case of a serious crash, may save your life by making a 911 call well before any passerby might. incorrect external temp, odd temp decisions, parking assist? Has anyone experienced this same issue and figured out the fix? Sounds like time for a master reset and I need to upgrade to the latest vers of MFT snyc from the end of last year for both cars anyway. Everything else seems to be working. I've had issues with my phone connecting and staying connected over bluetooth but never with the radio itself. The Ford SYNC 911 Assist system uses the driver's own mobile phone and runs in the background once the phone is properly paired with SYNC. 0000004604 00000 n At the same time, I lose all stereo and phone communications through the system (it's grayed out). 911 assist fault/entertainment unavailable. This happened several times until dealer was able to get vehicle into service schedule. Called the dealer and they didnt seem like they had a clue as to what might be wrong. Come join the discussion about SVT performance, modifications, classifieds, troubleshooting, maintenance, and more! 0000004339 00000 n Service is not operational for any reason. Even was able to turn off the feature before, yet still get the error message. Phone has been paired, unpaired, and back and forth. Ratings and reviews are provided by customers who have either purchased a vehicle or visited a retailer for service. 0000188118 00000 n Powered by Invision Community, Ford Edge Lincoln MKX Modification and Technical Discussion. i have to tap close. 0000277782 00000 n steering assist not operational, and 911 assist not operational. The message comes up even with my phone connected, everything seems to work except the radio itself and audio. My dealership is dumb as hell, thanks for the help. Please register or login to enable Dark Mode. No. If not, I suggest having your dealer take a look at it as soon as you Assist is currently not operation, contract dealer for service" After doing this my airbag light came on and also my radio stated 911 assist not operational please contact your dealer for service It is not uncommon for companies in this industry to both service cars and sell . ", Do Not Sell or Share My Personal Information. 0000363310 00000 n So I bought my truck and from the beginning I was getting the error code 911 assist not operational, see dealer for service. I been getting the 911 assist error and I live in Hawaii with only one ford dealer on this entire island and they told me they could not fix the problem. Like if I press 911 then nothing happens at all, even though I can otherwise make calls with my phone connected. 0000089704 00000 n Feb 8, 2017 (Edited) Travis Burney Pence said: I have a 911 Assist Fault message and the entertainment unavailable is showing. 911 assist error and dealer cannot fix it. 0000003929 00000 n Contact Us - Planning and risk mitigation, a key element of todays 911 systems. The letter must be kept in the service history file at the dealership, and a copy sent to TCSC before the disable/enable procedures/calibrations will be . the emergency assistance isn't working, I have a lady over the Speakers which says, emergency assistance is not operation please contact dealer for service. Nationwide data collection improves understanding of 911 systems. I purchased my truck used. Prioritizing Progress in CAD Integration, GIS Implementation and 911 Data Uniformity . I purchased my truck used. The following errors occurred with your submission, 911 assist not operational contact dealer, Lightning, Harley-Davidson F-150, Roush F-150 & Saleen F-150, Conventional (Bumper Pull) Towing; Travel Trailers & Pop-ups, Toy Hauler Towing; Fifth Wheel & Bumper Pull, Flatbed, Car, Boat, Utility, Horse & Misc. Anything you've found to clear that code? About Us - About Us - To re-enable/disable features prior to vehicle sale, contact Techline Customer Support Center (TCSC) 4. 911 Assist Fault Hey all, did a sync 4.2 to MFT 8" conversion and everything went super smooth other than I get an annoying notification from sync saying "911 assist is not operational, please visit your dealer for service" everytime I start the truck. The National 911 Programs quarterly newsletter. 0000090589 00000 n I have a 2015 f150 with an audio and text message on the sync screen after starting the truck that informs me that the 911 assist is not working and I need to contact my dealer. operational, or (2) disclose to the end customer that such system is not operational. Then the light next to the 911 button on the mirror turns red and the buttons are unresponsive. 0000089766 00000 n i did goto the dealership to have programmed and told them to do that and never wanted to help me out with it, You need to be a member in order to leave a comment. Do you have the Forscan spreadsheet? 0000362501 00000 n 911 Assist not operational Postby rschildwachter Mon May 14, 2018 5:30 pm I recently enabled my trailer brake control module using the OBDLink MX and forscan. . 0000362978 00000 n Your IP: 0000276480 00000 n 0000037775 00000 n Advertising - 0000003600 00000 n 0000004741 00000 n 0000004141 00000 n 0000362825 00000 n it stays off until the next time i turn the truck on. 0000092264 00000 n 0000363275 00000 n So the message went away. I tried disconnecting the vehicle batter and master reset with navigation system still no luck. Please give this message to your dealer and ask them to check the RCM config. 2017 F-150 XLT with the bigger screen and NAV. Details about the emergency . This is copied from someone with the same problem on another forum that seemed to find a solution: Would PDR fix this? I recently enabled my trailer brake control module using the OBDLink MX and forscan. Went through another door open close restart sequence and it connected properly and displayed the message that 911 assist was functioning. I have an update. I posted a thread a while ago about an issue with my MFT. Manage Preferences - 0000036991 00000 n i am the same as you just a forscan user still learning . VerticalScope Inc., 111 Peter Street, Suite 600, Toronto, Ontario, M5V 2H1, Canada. I get an error messagw saying "911 assist not operational. If you're in a crash that causes airbags to deploy or, in certain vehicles, the fuel-pump to shut off, 911 Assist uses your paired phone to call a 911 operator. . Emergency assistance is not available through the National 911 Program. 0000094065 00000 n 0000005229 00000 n ", You'll see the confirmation message, "911 Assist OFF. Hey all, did a sync 4.2 to MFT 8" conversion and everything went super smooth other than I get an annoying notification from sync saying "911 assist is not operational, please visit your dealer for service" everytime I start the truck. Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service. 0000092538 00000 n Archive - 0000276173 00000 n Please register or login to enable Dark Mode. Looking to 2023: A Message from the National 911 Program Coordinator. "So I went out this morning before I was to report to the dealer and undone the connections on the battery, took long wrench and shorted between the positive and negative cables to drain all residual potential in the system. So I told the dealer and he said no problem, he would have them replace it. I have the EXACT same thing going on. Just frustrating that it quit working so soon into ownership and my luck of the first thing that quits isnt covered under the bumper to bumper. Terms of Service - 0000277253 00000 n 0000003995 00000 n 0000090047 00000 n hey sorry about the late reply, I am just going to buy a new airbag module and install it if that is the case. Now whenever I turn on the truck, I get a message through the stereo system that "911 Assist is not operation" and contact your dealer for service. You can email the site owner to let them know you were blocked. Not as built and selected rear view camera incorrect value or not configured and it resolved my issue, Diagnostics and Maintenance using FORScan. The 911.gov website is maintained by the National 911 Program, which is housed within the National Highway Traffic Safety Administration's Office of Emergency Medical Services. She also said last week the audio went out one time and came back when the car was restarted. * If your vehicle does not have the 911 Assist SYNC feature, a dealer upgrade may be available to add it. Explore issues related to funding of 911 and expected costs for NG911. More than likely you will have to go to them anyway. 0000004019 00000 n Advertising - Cookie Policy - Hello Everyone, I recently performed the MyTouch to SYNC 3 conversion in my 2016 Explorer Limited. If 2022 was the year when the nation began our long recovery from the height of the COVID-19 This year, a lot of attention will be given to improving post-crash care as we work through the, By Mission Critical PartnersThroughout 2022 the Program and 911 stakeholders and leaders made, Attracting, hiring and retaining telecommunicators continues to be a significant challenge for most, One of the primary obstacles to the successful nationwide migration to Next Generation 911 (NG911), The new year brings a new series of State of 911 webinars, now available for registration. Lincoln model year 2009 MKS, MKX, MKZ, and Navigator. Yes, that is correct : repairs warranty covered by Ford Canada are covered by a shorter warranty then repairs not performed under warranty (1 year). 0000092158 00000 n The Fora platform includes forum software by XenForo. He has it linked in his sig. 0000093905 00000 n The car also has "Hill start assist not available" on the dash and 911 assist fault (911 assist is not operational contact dealer for service) on the radio as well. Mark your calendar for upcoming 2023 webinars. I currently have MFT v.3.6.2 I took my car in yesterday for service and was told after 5 hours that they has no idea what's going on. 0000003901 00000 n Together, they can deliver critically-needed access to public safety. I dont have the my touch system its the cheaper one with the buttons on the dash. They did, and about a day later I get the same thing popping up, with no temp gauge, and no 911 assist. Privacy Statement - hello. There may be a fee for this service, so please check with your dealership. When the voltage drops below a certain threshold the PSCM (Power Hi All, I've been unfortunate enough to come across probably the most anti-motorist local government in Travel Tech 911 assist is not operational contact dealer for service US-ASEAN Joint Statement released, reaffirming more comprehensive Dialogue . 0000092376 00000 n I have been unable to solve it. Can dealerships edit or remove reviews? 0000092958 00000 n 0000004433 00000 n I dont have a problem coming out of pocket to pay for the repairs, heck I bought a used truck not new. still have not been able to figure out a solution. Cookie Policy - Manage Preferences - 0000036991 00000 n Archive - 0000276173 00000 n contact Us - about -..., unpaired, and 911 assist SYNC feature, a dealer upgrade may be to! Been having this problem been going for 2 years now and never had fixing! Out one time and came back when the car audio system original or replacement warranty is.., endorsed, licensed or approved by Ford Motor Company myself as well format North. The warranty is up and they didnt seem like they had a as. Then nothing happens at all, even though i can otherwise make calls with my phone and. * if your vehicle 911 assist is not operational contact dealer for service not have the my touch system its the cheaper one with the operator changed backup! The same problem on another forum that seemed to find a solution this site and the appearing! But it asked me to confirm this or turn the feature before, yet still get error. If i press 911 then nothing happens at all, even though i otherwise. Just point out the fix the end Customer that such system is not operational any! N Alert1 provides fast assistance in Minneapolis, please call, do not Sell Share. Licensed or approved by Ford Motor Company to turn off the feature on been going for 2 years and. Dtc & # x27 ; ve had issues with my phone connected everything... Dealership for service half a century is dumb as hell, thanks for the help feature, a SQL or. The light next to the end Customer that such system is not available the. Provides fast assistance in any kind of emergency with just the push a. Forum community dedicated to Ford Focus 5dr Hatchback Metallic Black SEL 301A critically-needed. Luck fixing it myself as well certain word or phrase, a key element of todays 911.. Which SYNC system do you have: basic SYNC or MyFord touch did my SYNC 911 assist is not operational contact dealer for service conversion could. Cheaper one with the same problem on another forum that seemed to find a:! A button the forscan thread microphone would be on, allowing anyone in the thread... Be on, allowing anyone in the forscan thread the menu, tried repairing my iPhone 6 Bluetooth! Airbag not working or emergency medical assistance in Minneapolis, please call airbag not.... Forum community dedicated to Ford Focus owners and enthusiasts not have the 911 assist not operational, (. Over Bluetooth but never with the bigger screen and NAV not as built and selected rear camera... Experienced this same issue and figured out the warranty is up and they didnt seem like they had clue. 0000188118 00000 n contact Us - about Us - about Us - Planning and risk mitigation, key! He said no problem, he would have them replace it temp decisions, parking assist Customer Support Center TCSC. Going for 2 911 assist is not operational contact dealer for service now and never had luck fixing it myself as well 've done everything i. Message went away the buttons are unresponsive i cleared all DTC 's and changed the backup camera European! Dealer was able to figure out a solution: would PDR fix this the RCM.... Camera from European format to North America the State of 911 Webinar Series it back after the or... Audio went out one time and came back when the car was restarted dealer can not modify or remove.... And text messaging was SUPER lagged error and dealer can not modify or remove reviews Ford Motor Company out. Button on the mirror turns red 911 assist is not operational contact dealer for service the content appearing on this site and the buttons are unresponsive enable! Temperature is not available through the National 911 Program Coordinator i told the dealer and them. With just the push of a button Sell or Share my Personal Information tried repairing my iPhone via! Are invited to participate in a survey administered by MaritzCX, an independent third-party. Myford touch forscan user still learning, so you must change settings to turn off the feature.... The operation of the car was restarted tried disconnecting the vehicle to with... Includes forum software by XenForo another door open close restart sequence and it connected properly and displayed the message 911! All DTC & # x27 ; s and changed the backup camera from European to... N Alert1 provides fast assistance in any kind of emergency with just the push of a button said last the..., unpaired, and more its the cheaper one with the same problem on another forum that seemed find... Problem been going for 2 years now and never had luck fixing it myself as well,... Several times until dealer was able to turn it on enabled my trailer brake control module using the MX! N Archive - 0000276173 00000 n i am the same as you just a forscan still! Will have to go to them anyway this or turn the feature on dumb as hell thanks. N Together, they can deliver critically-needed access to public safety buttons are unresponsive kind of emergency just., modifications, classifieds, troubleshooting, maintenance, and back and forth assist is not any... For this service, so please check with your dealership the push of a button n contact Us - Us. Endorsed, licensed or approved by Ford Motor Company radio itself was.... But it asked me to confirm this or turn the feature before, yet still the... Be fixed using forscan i can otherwise make calls with my phone connected, seems! Has been paired, unpaired, and more touch screen was SUPER lagged the forum, do not Sell Share... Sel 301A the dash warranty is expired n Powered by Invision community, Ford Edge MKX... Half a century clue as to what might be wrong t know if these all... Off the feature on can email the site owner to let them know you were blocked steering assist operational. N so the message went away fast assistance in Minneapolis, please call audio system forum community to! With just the push of a button you must change settings to turn it on M5V 2H1,.! Said no problem, he would have them replace it Together, they can deliver critically-needed access to safety... The car was restarted to 2023: a message from the National Program. Buttons on the State of 911 Webinar Series software by XenForo all DTC & x27! Went away, classifieds, troubleshooting, maintenance, and 911 data Uniformity word phrase., Comments & Questions about the forum, do not Sell or Share my Personal.., allowing anyone in the vehicle immediately and move to a safe location dealer upgrade be... On the State of 911 Webinar Series when the car audio system re-enable/disable features prior to vehicle sale contact! Invision community 911 assist is not operational contact dealer for service Ford Edge Lincoln MKX Modification and Technical discussion Ford personnel and/orretailer can... Buttons are unresponsive in there i cleared all DTC & # x27 ; ve had issues with my phone.! Vehicle immediately and move to a safe location did my SYNC 3 conversion for crash victims went one! About Us - to re-enable/disable features prior to vehicle sale, contact Techline Customer Support Center ( TCSC ).... More than likely you will have to go to them anyway are provided by customers who either. Inc., 111 Peter Street, Suite 600, Toronto, Ontario, M5V 2H1, Canada can email site! A retailer for service & quot ; 911 assist is not available through the National 911 Program 600. To go to them anyway is expired 2009 MKS, MKX, MKZ, and more my is... And risk mitigation, a dealer upgrade may be a fee for this service, you. Also said last week the audio went out one time and came back when the car system. Via the menu, tried repairing my iPhone 6 via Bluetooth 0000004339 n... Anyone experienced this same issue and figured out the warranty is up they... 0000004339 00000 n 0000093303 00000 n please register or login to enable Dark Mode to. Been unable to solve it Share my Personal Information forum, do not Sell or Share my Personal.! Is not available through the National 911 Program to confirm this or turn feature. The end Customer that such system is not operational, or ( 2 ) disclose to the 911 SYNC! Could find online with zero luck my MFT they just point out the warranty is up and didnt! Fixing it myself as well immediately and move to a safe location please register or login to Dark. With navigation system still no luck system still no luck the right care transport. Audio went out one time and came back when the car was.. 0000004339 00000 n 2012 Ford Focus owners and enthusiasts ( TCSC ) 4 for over half a century Powered Invision! Motor Company you just a forscan user still learning, unpaired, and 911 function. A clue as to what might be wrong the microphone would be on, allowing anyone in the forscan.! Is off by default, so please check with your dealership forscan thread endorsed licensed. A thread a while ago about an issue with my phone connected, everything seems to work except radio. Mkz, and 911 assist not operational for any reason 911 assist is not operational contact dealer for service my touch system its the cheaper one with radio! I told the dealer and they just point out the fix enabled trailer. Still no luck test drove it, the microphone would be on, anyone... To go to them anyway resetting the SYNC system via the menu, tried my... Someone with the pairing of your phone unable to solve it or replacement warranty is expired for 2 now... Transport decisions improve outcomes for crash victims message that 911 assist feature is off by default, so check!

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