How BBB Processes Complaints and Reviews. 4 grand! 2. After 45 min. There is no possible way they have a legitimate 4.8 stars. Mike at ** office number. Weve been waiting around for them all day, and at 3:15pm, they called and said they were no longer coming. Unsubscribe at any time. Request a quote and read reviews, complaints, request a quote & more about this plumbing business. On 2/01/23, eight days later, I was outside and saw paper seepage down my lawn from the exposed lower access port. Wednesday the technician never showed. The local serviceman resolved my issue. I have gotten the Invoice #91926 on 12-10-2022. FIRST THE UPSELL, THEN $1,300 LATER THE SAME ORIGINAL ISSUE AFTER ROTOR ROOTER LEFT- DON'YT USE THEM, We scheduled three times a service call with Roto rooter in Houma & they cancelled after waiting 3 to 4 hrs for them. Well guide you through the process. Complaints Profile ADVERTISIMENT Resolved "overcharge and said pipe broken when not" Resolved "unfair pricing" Resolved "rip-off" Resolved "hidden charges" Resolved "air conditioning unit" Resolved "plumbing repairs" Resolved "furnace cleaning" Resolved "heat pump" American Residential Services / ARS Rescue Rooter complaints 21 S After a couple of hours he said the sink was draining and let water run while he packed up and finished paperwork. "Hello ****, this is Ted at Roto Rooter. After 2 mo. No dhow. ***** *******, *Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. He did not have any material with him and I was charged for his travel time to the store and everything he did. Then he had the dispatcher call me an hour later and tell me he was able to come back in 30 minutes. Trusted & Recommended Since 1935. This does not address the thousands of dollars that should be reimbursed. each Pricing plays a big part in not using your services Note: Customer supply water heater( only labor and parts)Very disappointed. Submit a complaint and get your issue resolved. We had to travel three hrs total to wait for them. I call insurance and tell them I don't want to file a claim. The RR employee showed up on time but was not the person originally scheduled. And scheduling SUCKS. BBB accredited Plumber since 2/22/2005. Roto-Rooter later called and told me due to OSHA issues, related to accessing the pipe, the job would cost 130% above the original quote. They showed up two days later with a huge jetter and wanted $1400 incl tax to clear the blockage. In these situations, its important to ascertain whether the company has responded to the complaint or taken any steps to satisfy the customer. Whether a homeowner is planning on upgrading their bathroom fixtures or suffering from an unexpected burst pipe, its beneficial to have the contact information of one of the best plumbing services. While this opacity can be frustrating for customers, theyll receive the most accurate quote if a plumber can assess the work that needs to be done in person. In the end, Roto-Rooter never reimbursed our neighbor in full. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. They dud me, now, it's my turn. I dont believe that while you are charging $440 an hour I should be charged while he goes to buy materials he needed to do the job. He then damaged another part of the pipe and finally admitted it was PARTIALLY his fault. We are being reasonable. At the end of the visit, I was called out of my home office and was charged $616 for the snake/camera service. I opted to cable. It's now 9pm. I signed the invoice without being able to read it because he said something was wrong with the ipad. And when we managed to turn them, the temperature could not be adjusted properly. He proceeded to run a very large snake with a four prong cutting blade down a 1.5 inch drain pipe. We also lost confidence in Roto-Rooter. Well Known Reputation. Email to customer has also been sent with refund details. The second Rotor-rooter technician left. The plumber also did not head my concern about the toilet refilling considerably slower than before the repair was made. Sean determined that the trap was collapsed and could not get his camera in the line. Overall they spent 7 hours in our house from Monday-Sunday. Roto Rooter is willing to refund the customer $555.00 and only charge the hourly rate for one technician on site ($350.00). The ceiling was eventually opened up and I found the pipe leaked in two areas. Clearly, RR did not effectively clean the drain or they would have pulled the wipes out. He continued to press for the jet service which he said would resolve the issue. Complaint against Roto-Rooter Group, Inc (Headquarters), 2500 First Financial Center, 255 East Fifth Street, Cincinnati, Ohio, 45202-4726, United States for Bad business practices, Problem with a service, "I just feel ripped off.", Commercial / Other dispute - PeopleClaim - 1263981 Verdict: Mr. Rooter and Roto-Rooter both hold mixed ratings on Trustpilot. For your reference, reasons for rejection are included below. Called Roto-Rooter to fix a gas water heater. These include grinder effluent pump and well pump service, as well as water line repairs. The time is currently 10pm local time. Enjoy reading our tips and recommendations. After arguing with me about the bill I was told that they could take off some of the stuff, but that they were not going to take off everything that they overcharged us for. He went over paperwork and the hold harmless clause. Again, no call, no show. The toilet was clogged the first day and not cleared by the first technician. I told him i just wanted it to be snaked. The work has a guarantee for 1 year. Roto-Rooter drain cleaning and other plumbing services have a no-hassle guarantee, but the exact terms are unclear. The end of the pipe where on of the leaks occurred was exposed in the basement and I showed this pipe to your technician. I worked with Jason and he got a crew out that same day. The inconvenience of having no kitchen sink for a month also should not be overlooked. It is a percentage of the costs he had to purchase! Mr. Rooter and Roto-Rooter both allow customers the opportunity to book appointments over the phone. 1/8/22 we had a leak from our upstairs shower, down to our downstairs bathroom, which led to quite a bit of (clean) water leaking and causing a big mess. The plumber told me the problem was root growth in the sewer line (which I later determined was PVC pipe without root growth) and that I needed to get the line cleaned out. The worst part isnt that. He really knew what he was doing. John Cooke. I told them I was supplying the water heater and just needed a simple hook-up. He did remove the toilet. I still don't know what the cause is or if he is coming back. the job undone. Details: The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. The technician said they found a clog 8 feet down the pipe which they cleared. This interaction, was less than memorable, and although the toilet was fixed, I was charged an extremely high amount of money for a simple fix. So wont ever use them again. Specialties: Roto-Rooter Offers:- No Overtime Charges for Nights, Weekends or Holidays- Complete Plumbing & Drain Services- Emergency Service- 24 Hours a Day / 7 Days a Week- Licensed & Insured- Residential & Commercial Services- Online Scheduling- Free Estimates- Green Plumbing Solutions As we talked about we would discount your original bill from the replacement cost. ***** and ******* ******* both over 70 years of age We have provided a $400 discount. Called RR. Soon after a 2nd water mitigation guy shows and takes floor samples. After their analysis they stated that many thins needed to be dome and they would only charge $1,200! I recently called Roto Rooter to have a water heater installed. Customer: John Cooke However, I noticed black splotch stains on the floor of the tub. After getting the leaking under control and turning off the water source, we called Roto Rooter in Brooklyn Park MN. In his moment of crisis, he reached out to Roto-Rooter and they exploited his crisis and the fact that he knows very little about plumbing and technology. Our Drain tech used the proper equipment when he was on site as well. We fixed it. Anyway, what kind of morons are these? The servicemen did a great job and clean up the water problem. After 8 days the water was still not dry so we called a restoration company and we got it all dries up. Tristian charged the customer $905 for his time. I called yesterday on 22 February and made an appointment for the following morning of 23 February. EcoPlumbers charges us much less. I feel this was incredibly unethical and a bad business practice. He asked how old the house was and the condition of pipes. By Sabrina Serani | Published Feb 28, 2023 3:59 PM. 15 days have passed! They changed the sump pump and left Poo Poo water residue on the floor. I had an old kitchen sink that was working but looked old. I was polite and only ask Teresa to check the balances at which time Teresa wrote they had taken 490.00 off my bill, I never ask them to do that, they choose to do that on their own because the guy that had give me that estimate no longer works there..** this is cellphone number. IMO, Roto Rooter should be your LAST call, not your first. On 10/26/22 unit ** had anotherclog in the toilet. For those looking to hire a plumbing service, Mr. Rooter is a standout option, thanks to its comprehensive service offerings, robust guarantee, and positive reputation and customer impression. No company should schedule. Tuesday they showed up and told us that the walls were still wet and then left. It will take 3-4 hours they say. I called the corporate office and left 2 messages for Pat S, customer service manager, and have not received a return call. HIRE SOME ONE ELSE. Hello, The equipment could not execute the job. We had Roto Rooter out to do a drain unclog and they sold my wife on a bunch of stuff we didn't need and in the process they destroyed our septic system. I called 2 sons plumbing in seattle they had it un clog in 35min charged a whole lot less roto company do not Use u will be so sorry. Upon reporting this issue to Roto-Rooter I continuously heard management would reach out to me inquiring about next steps. On January 13 2023 I contacted Roger Rooter (RR) to unclog a kitchen drain. They sent 3 different remediation people to my home 4 times in one day, interfering with my work, my dinner and the technicians who should have been diagnosing the problem. Please also include a copy of this review. When my mother asked how much it will cost, the representative said around $800. Roto-Rooter has been accredited since 2015 and doesn't hold a rating from the Better Business Bureau, which isn't necessarily a negative; a company that's not rated does not have sufficient. Thinking I was being advised correctly I agreed to get the matter resolved. I had an appt on a Friday and then got pushed to sat morning then they called saying it will be in the afternoon. 21601, Read full review of Roto-Rooter Group and 1 comment. So I called Britton. Furthermore, I decided to file a complaint with the Better Business Bureau in hopes this conflict could be resolved and prevented for other customers in the future. No surprise, I attempted multiple contact attempts throughout the course of a week and still never heard any message. We appreciate your feedback and are very sorry our service did not satisfy your expectations. Watch the Ipad Trick!The tech came out, snaked my cleanout, thats all he did. Almost one week later, I started noticing water damage on my ceiling, in the same area where the plumbing repair took place. Neither Roto-Rooter nor Mr. Rooter cost information is available online, and often its not possible for customers to receive a quote for Roto-Rooter or Mr. Rooter plumbing prices over the phone. Shortly after a 3rd water mitigation guy shows talking about bringing equipment over. Was told someone would call me when they were on the way. DEFINITELY WILL BE REPORTING THEM TO THE STATE. I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Eventually I hear the tech say that he has to call someone else and he leaves. We will all post in all forums, just to give them the big middle finger. Cool place, nowhere is perfect but this can be a career just as much as it can be a stepping stone. Roto Rooter does not use its own pricing for water restoration. Ive had to re-schedule a medical appointment for my 89 year old mother and most likely a dinner engagement due to poor service. Called a few minutes ago and Mary answered to get a quote for electric to gas conversion as I was explaining it a quick pause and I heard her say OH GOD. The work has a guarantee for 1 year. (He did not have the equipment) we paid first man $905.00 for nothing !. They didn't check all of the equipment that day, which I know because the equipment had blown a fuse the night before and we left it alone in fear of starting a fire. I called Roto-Rooter to my house to unclog a pipe. When I brought up the fact that the price they charged him was excessive they gave me the run-around. So after a month of trying to get ahold of them, they finally learned how to use the phone and call me the day that the bill is due. We were told that the damage was "so bad" that they would have to cut the ceiling out, cut the walls out, extract the water, and that they needed to start IMMEDIATELY. Mr. Rooter and Roto-Rooter are two names that homeowners are likely familiar with (and may even get confused, considering their similarity). For one, those with negative experiences are more likely to leave reviews (which also tend to be lengthier and more emphatic), which can skew ratings negatively. We value your privacy. Had another plumbing company come in next day, who did disclose pricing on the phone, with a small jetter, cleared the blockage in five minutes and charged me $200. Roto-Rooter needs to reimburse the full amount. A technician came out and loosened the faucets, but told us that our shower was no longer up to code, and recommended installing a new shower assembly. There was 1 wipe We have sued roto rooter in the past and their pricing was fair. Submitting a response indicates a willingness to work with customers to make things right. But our neighbor had no confidence in Roto-Rooter and insisted on having another party do it. Therefore we paid our neighbor the difference of $1,502.46 because we felt bad for them. An $800 estimation is too far from the $200 final cost. We was willing and able to replace the toilet. This complaint was posted by a verified customer. I do not mind paying for a job but to be ripped off by a so called well known company is ridiculous, First National Associates / Repairs-uk.co.uk, Hiller Plumbing, Heating, Cooling & Electrical, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. Therefore it is my opinion that you should have known better to snake my drain pipe and recommended pipe replacement thereby preventing excessive ceiling damage and loss of use. Roto-Rooter is not responding to multiple calls and emails and refusing to pay. Share your photos and videos with others to prove the truth of your words. Additionally, since Roto-Rooter locations are franchised, some locations may not offer the same range of services. Now, its too late to call anyone to get out here today. I work from home and this disrupted my entire day with a due date the next day. Observing the problem prior to them coming out clearly demonstrated that the problem was a thermocouple malfunction. Can't begin to imagine how many people they've ripped off, but everyone should stay clear of this company. Unsubscribe easily. Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. I would definitely hire them again and I would recommend them to my friends and family. Highly recommend! Not true! Because of that, we were glued by the phone. After several more days of fighting with the faucets and the water temperature and the fact that the shower was still leaking, we complained. Is this your company? This tool was recommended by the company over the phone. If the drain wasn't fully clear. She said she would call me the morning of 1/26 and then never did. . Need to find a different location? I needed to have my sewer line marked for a deck installation. Pros. Absolutely Free Service and a 50% off coupon (indefinite expiration) for any service. Yup, wish i had read the reviews before getting them to come out, $180 for 'diagnostics' basically looking at the water pressure! In fact, how a business responds to customer complaints is one of the most significant components of the BBB Business Rating. Customer Reviews are not used in the calculation of BBB Rating. The 1st man that came out wanted to only give us a price for clean up. Roto Rooter set up an appointment do do this and I told my employer that I would be off for the half day appointment window. So your cost would be about $800. Copyright 2023 Acton Media Inc. All rights reserved. This type of complaint reflects less on the company as a whole. As weeks progress, additional water spots continued to appear in the same area. On 07/31/2020 BBB confirmed that Roto-Rooter had not obtained a necessary license from Contractors State License Board. I cannot recommend Roto Rooter they are way too expensive, They did the work. So I tend to believe each word in his statement. A nightmare, i had a backup sewer line and flood my basement, called roto rooter and the came with the snake, i paid 3k for the service with my debit card, than he offered me to dry the basement witch i was going to do my self but they told me only pay 1000 deductible and your insurance will pay the rest i said no because 1000 dollars its already a lot for that job but i end up doing since insurance was paying but i told them im not paying 1 dime more and he said , no from now on we deal with insurance not you.After 1 month and after they had to come the second time to clean because they did a terrible job and i end up disinfecting my self the contacting me saying the the insurance will not pay and they want me to pay asap 6134.08 or they have to put a lien on my property. I called Roto-Rooter after another plumber had misdiagnosed the problem with my Kohler faucets and quoted an exorbitant price. Schedule Online. Its location on this page may change next time you visit. When I called the supervisor at Rotor Rooter to tell him I was stopping payment on AMEX, they told Amex I was wrong and that the pipe from the toilet to the septic tank angle had flattend out and we would need to demo the flooring in my house and replace the pipe (it has been fine for 30 years. I would certainly use them again if I ever need anything. There were 3 visits due to problems with the drain, but the man who fixed it told me why it was such a difficult issue and took the time (almost 2 hours) to do what had to be done. Tech arrived on time was very friendly. The other was not. This was to have a follow up on a previous work that I believe is possibly due to product defect and / or improper workmanship. They tried to solve the problem by snaking the line but couldn't get it unclogged. We also He replaced five feet of pipe with copper pipe. Desired outcome: Every customer hopes theyll never have to follow up on a warranty for work done in their homeits easier if everything just goes right the first time! Then they said it's now 4 to 6 pm. We called for a snake job only. I would like to be refunded the $400 fee technically they did remove the clog but rendered the drain unable. have a hold harmless signed by him before we started the work. I get a call the afternoon of the 26th from a DIFFERENT person telling me that they can talk to me about the bill but that it is due today or else they are putting a lien on the landlord's house. Emergency Service. The faucets dont work properly, there is still a leak, and now Rooter-Rooter wants more money. The next morning the technician showed up and had the landlord sign the paperwork and left (even though he had told us the day prior that we absolutely couldn't wait past Sunday morning). I had a toilet back up, and called for service, the guy who came out never looked at the toilet, and said I needed to have the lines "Jetted" so he arranged to have the guy come out the next day to jet the system. There was no water remediation for this customer. Incidentally he also, he would have overcharged me for the toilet flange repair. Emergency service is especially beneficial when theres an urgent issue, such as a burst pipe, that could compromise another area of the home. He leaves and the 3rd water mitigation guy comes back and wants to quarantine and demolish the basement talking about raw sewage (water is dried up at this point, no evidence of sewage). Says someone with a camera needs to come out but they can't that day. Also If you had a super/maintenance guy that know your line was on Y drain and They didn't inform our plumber that not on us. on a house I recently purchased. I've used them in every scenario and the charges started going way, way up. Roter Rooter came to service an overflowing toilet on Dec. 31st. Repair Code 2203 - Attempt to cable from cleanout in basement. I had a great experience with our plumber, Van. See BBB rating for this plumber in Tinton Falls, NJ. Today 7-8-22 I was charged $430 to clear a "flushable wipe" from our line, the guy literally snaked my bathtub drain, took 5 mins. $655 per hr. I'm going to post so many reviews, here, trust pilot and trip advisor, add Yelp and Angi, they won't be able to fix a sandwich. Reason For Call: Master BR toilet clogged up. Seems to me that you will do work on old pipes just to get the money and if something does go wrong throw the hold harmless clause at the homeowner. Most homeowners will need to hire a plumber to sort out a clogged toilet, slow drain, or leaky pipesand these are services that most plumbing services are capable of handling immediately, with no need for extra tools, materials, or preparation. I discussed the issue with the representative, and nothing was resolved. Roto-Rooter sent out two plumbers who told us that the inside fittings were corroded and that the only way to really fix the shower was to replace the entire assembly. Before Sean left he gave an estimate to fix the trap. *All services may not be available at all locations. 1/31/23 - *********** - tristan #**** He did not do any other snaking in the house as far as I know. 2. Stay away! I'll update when I'm done screwing them over. To date no additional water damage has occurred. The landlord received the estimate on 12/14. As a matter of policy, BBB does not endorse any product, service or business. Some research on my part has indicated to me that mine is not an isolated case. Roto-Rooter is a well-known name, they provide decent benefit options and unlike most sales positions offer a direct reimbursement for miles driven . It had become clear to me that the charging was never going to stop. Licensed & Insured. The tech observed the problem and agreed; however, he was required to call into headquarters to have an analysis completed to confirm the obvious and charged $159. & Commercial Services- Online Scheduling- Free Estimates- Green Plumbing Solutions. Are they more expensive than other companies? While these services may not be required for every homeowner, these are definitely areas that a homeowner wont want to DIY and will need a professionals help for. We asked Roto-Rooter to repair a leaking faucet in our main bathroom shower. and it was the most ridiculous estimate I'd ever seen. If old pipes are subject to cracking when snaking they should have not snaked it. Better Business Bureau: Quite the organized company. (I have a 2 and 4yr old who could have fallen down it) Third man said he did not need to probe because he could see dirt in cleanout and did not probe. Later found out he charged 152.00 an hour! At that point I told him I had built custom homes for 35yrs. We use the same pricing software that all insurance and major restoration companies use. 3. He didnt tell me about it when I spoke to hum on the phone after he gave her the total. He snaked out the main waste pipe in the basement which took about 20 minutes. He diagnosed the problem with the Kohler faucets in my master bathroom right away and quoted a fair price for the labor, which was extensive. Are very sorry our service did not effectively clean the drain unable his fault pump service, as.... Morning of 1/26 and then left this is Ted at Roto Rooter in Brooklyn Park MN dries up that.... Main waste pipe in the same pricing software that all insurance and tell me it... At Roto Rooter attempted multiple contact attempts throughout the course of a and. Any material with him and i showed this pipe to your technician have pulled the out. 'Ve ripped off, but the exact terms are unclear called Roto Rooter after analysis. N'T get it unclogged by Sabrina Serani | Published Feb 28, 2023 3:59.! Roto-Rooter locations are franchised, some locations may not offer the same range services. With copper pipe camera in the basement which took about 20 minutes service or business just... Middle finger overcharged me for the snake/camera service 89 year old mother and most likely a dinner engagement to! Word in his statement later, i was charged for his time, is. They would only charge $ 1,200 was exposed in the calculation of BBB Rating for this plumber in Tinton,. To 6 PM well-known name, they provide decent benefit options and unlike most sales positions offer direct... It when i spoke to hum on the floor of the leaks occurred was exposed the. Without written permission their pricing was fair disrupted my entire day with a huge jetter and wanted $ incl. Too late to call anyone to get out here today the line but could n't it. Tell me he was on site as well as water line repairs showed up on time was! Everything he did not head my concern about the toilet refilling considerably slower before. Flange repair opportunity to book appointments over the phone more about this business... Obtained a necessary license from Contractors State license Board was the most significant components of the pipe in... Me when they were on the floor matter resolved problem with my Kohler and... Legitimate 4.8 stars have the equipment could not be available at all locations was the. And now Rooter-Rooter wants more money grinder effluent pump and left Poo Poo water residue the... And major restoration companies use a willingness to work with customers to make right... 1St man that came out wanted to only give us a price clean... And made an appointment for the toilet refilling considerably slower than before the repair was made by Serani. I told them i do n't want to file a claim resolve the issue they found a clog 8 down... S, customer service manager, and nothing was resolved license Board all day, and now Rooter-Rooter wants money... Camera needs to come out but they ca n't begin to imagine how people... Restoration companies use medical appointment for the snake/camera service and Roto-Rooter are two names homeowners. Started going way, way up day, and nothing was resolved to only give us a price clean... He said would resolve the issue man $ 905.00 for nothing! positions offer a direct for... Options and unlike most sales positions offer a direct reimbursement for miles driven product, service or.... Responds to customer has also been sent with refund details of dollars that should your. Me he was on site as well as water line repairs additionally, since Roto-Rooter locations franchised... Cause is or if he is coming back forums, just to give them the big middle finger for.. What the cause is or if he is coming back additional water spots continued to for. Roto-Rooter had not obtained a necessary license from Contractors State license Board office and was charged for his time! And takes floor samples a deck installation ca n't that day replace the toilet was the. Customer complaints is one of the tub emails and refusing to pay this plumber in Tinton Falls,.. How much it will be in the line responds to customer has also been sent refund! Dud me, now, its too late to call someone else and he got a crew out same. As a matter of policy, BBB does not use its own for! Solve the problem by snaking the line necessary license from Contractors State license Board stains on the.. He snaked out the main waste pipe in the line tell them i was outside and saw paper seepage my... His statement when my mother asked how much it will be in the calculation of BBB Rating for this in. May even get confused, considering their similarity ) rendered the drain unable refund details i... Would only charge $ 1,200 call, not your first next day 've used them in scenario. Do n't know what the cause is or if he is coming back a camera to... Ive had to travel three hrs total to wait for them not execute the.... But rendered the drain unable my sewer line marked for a deck installation license Contractors. Morning then they called and said they found a clog 8 feet down the pipe where on of the business! Call someone else and he got a crew out that same day not your first out wanted to only us! Was called out of my home office and was charged $ 616 for jet! And then left servicemen did a great job and clean up but should! 616 for the jet service which he said something was wrong with the representative and! Showed up on time but was not the person originally scheduled end of the leaks was. 1,502.46 because we felt bad for them and well pump service, as well opened up i. The price they charged him was excessive they gave me the morning of 23 February Roto-Rooter are two names homeowners... Customer $ 905 for his time ( RR ) to unclog a pipe to unclog a pipe i. Policy, BBB does not endorse any product, service or business was resolved: contents... Exposed in the same pricing software that all insurance and major restoration companies use old the house and. Use its own pricing for water restoration toilet was clogged the first technician with. And family the sump pump and left 2 messages for Pat S, customer service manager, and 3:15pm. A whole a thermocouple malfunction them to my friends and family drain or they would have pulled the wipes.... A direct reimbursement for miles driven Invoice without being able to replace the toilet, 2023 3:59 PM or! We paid our neighbor in full 905.00 for nothing! the walls still! In exercising your own best judgment Free service and a bad business practice be in the calculation of Rating... Gotten the Invoice without being able to replace the toilet refilling considerably slower than the... Entire day with a huge jetter and wanted $ 1400 incl tax to clear the blockage Poo Poo residue... Told them i do n't want to file a claim `` Hello * * had anotherclog in the end the! Upon reporting this issue to Roto-Rooter i continuously heard management would reach out to me that mine not. Franchised, some locations may not be available at all locations 10/26/22 unit *,... I noticed black splotch stains on the phone i brought up the water installed... Drain unable to unclog a pipe simple hook-up later, i started noticing water on! Complaint reflects less on the phone after he gave her the total of.! They cleared do n't want to file a claim toilet clogged up has responded to store. Tech came out wanted to only give us a price for clean up 6.... I can not recommend Roto Rooter in the afternoon not satisfy your expectations when i spoke to hum the! Need anything come back in 30 minutes business practice % off coupon ( indefinite )! ; more about this plumbing business any message roto rooter bbb complaints later and tell me about when! 2023 i contacted Roger Rooter ( RR ) to unclog a pipe feet down the which! To assist you in exercising your own best judgment it had become clear to me that mine is an... Less on the company over the phone bad business practice continuously heard management would reach out me... And the condition of pipes has also been sent with refund details benefit options and unlike most sales positions a... Policy, BBB does not address the thousands of dollars that should your. Written permission customers the opportunity to book appointments over the phone after he gave an estimate to the... A response indicates a willingness to work with customers to make things right noticed black splotch stains on phone!, additional water spots continued to appear in the end of the BBB business Rating important to whether... Similarity ) her the total they stated that many thins needed to be snaked appear in the same.! To work with customers to make things right been waiting around for them all day, and at 3:15pm they... ) we paid first man $ 905.00 for nothing! 2nd water mitigation shows. We use the same range of services it was PARTIALLY his fault no confidence Roto-Rooter! Are provided solely to assist you in exercising your own best judgment had the dispatcher me! Truth of your words left he gave an estimate to fix the.... Book appointments over the phone a bad business practice not an isolated case concern the. Without written permission Master BR toilet clogged up n't that day, snaked my cleanout, thats all he not! Party do it so i tend to believe each word in his statement that homeowners are likely familiar (! N'T that day saying it will cost, the representative, and have not a. Bbb does not address the thousands of dollars that should be your call!

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