All rights reserved. Virtual funerals have become increasingly common during the COVID-19 pandemic due to social distancing and restrictions on air travel. I plan to sign up with Neptune Society myself, as well as other family members, sometime in the near future since I have been so pleased with how the cremation of Dawn was conducted. "text": "Social security may award death benefits to survivors of deceased workers who were covered and fit certain guidelines. Neptune Society is the largest provider of affordable cremation services in the nation. },{ ", By clicking "Continue" you agree to the terms and conditions and privacy policy outlined for the use of this website. In the event that any dispute between the Company and you arises out of or relates to the TOS, the applicability of the TOS to the use of this website, or the use or purchase of any Service from this site, or to breach or enforcement, interpretation or validity of the TOS, you and we agree to try to promptly resolve any such dispute informally. After much negotiation with the funeral home, the Neptune Society of Sacramento, California said that it would refund my dad's pre-need policy rather than transfer it. Our appreciation is great and well never forget it. "@type": "Question", There are no time limits on exchanges, and purchases and goods without receipts can be returned fairly easily. Dealing with all of our questions, miscommunications, different family members, etc, was a great big help to us and we cant thank you enough. GENERAL INFORMATION. Embalming is unnecessary when a body will be cremated, and we do not provide embalming. At the Neptune Society of Northern California in Belmont, we pride ourselves on our involvement in the community. This event is not sponsored by, or affiliated with, the United States Department of Veterans Affairs, the California Department of Veterans Affairs, or any other congressionally chartered or recognized organization of honorably discharged members of the Armed Forces of the United States, or any of their auxiliaries. THIS MEANS THAT YOU WAIVE YOUR RIGHT TO INITIATE OR PARTICIPATE IN ANY CLASS OR CONSOLIDATED ACTION WHATSOEVER. When the person came in to . Completely caring respectful to everyone. Five stars for a great company!!! Please contact your local Neptune Society office for cremation prices, and to learn more about our cremation service. The TOS and the relationship between you and the Company shall be governed by the laws of the State of Texas without regard to its conflict of law provisions. The Arbitration will be conducted under the JAMS Streamlined Arbitration Rules & Procedures (referred to as the JAMS Rules) and under the rules set forth in these TOS. You grant all rights described in this paragraph in consideration of your use of the Services and our services of making Content you provide us available to third parties, and without the need for additional compensation of any sort to you. Cremation is the process of reducing the human body to bone fragments (known as ashes) using high heat and flame. This program is not financed by or connected in any manner with any governmental agency or veterans or other organization. The deceased is placed in a cremation chamber in a combustible container. Trident Society has provided thousands of families with affordable cremation in California for over 20 years. Since 1973, our experienced team has assisted families, their loved ones, and caregivers in carrying out final wishes more affordably, with dignity and respect. Special Rules in the Arbitration Proceeding. Five stars for a great company!!! Over the past 47+ years, our experienced team has assisted families, their loved ones, and caregivers in carrying out final wishes more affordably, with dignity and respect. The demand must include a description of the Claim and the amount of damages sought to be recovered. By calling us first, we not only safeguard the privacy and dignity of the loved one, but also protect you from additional charges associated with other providers. In southern Arizona, they own South Lawn, East Lawn and Desert Rose . For courier delivered items that you bought online, you can arrange for our preferred courier to come and collect your return by filling out a short and simple form here. The whole process went as told and I could not have been happier. },{ ANIMAL SHELTER IN NEED MAIL REPLY CARD DONATION TERMS. If there is a conflict between JAMS Rules and the rules set forth in these TOS, the rules set forth in these TOS will govern. "acceptedAnswer": { Make or schedule a payment. "acceptedAnswer": { The Company makes no warrant that (i) the Service will meet your requirements, (ii) the Service will be uninterrupted, timely, secure or error free, (iii) the quality of any products, services, information or other material purchased or obtained by you through the Service will meet your expectations, or (iv) any errors in the Service will be corrected. neptune society refund policy. },{ I was very satisfied with the services you provided. You can plan and organize or choose not to. There are also religious reasons for ashes to. Several days later we found out that the amount they would refund was 1/3 of what my dad had paid, which was also 1/3 of what was needed to cover the funeral home's fee. A good refund or return policy can help protect your company and win your customers' trust, but making sure your language is clear and concise is extremely important. To the fullest extent permitted by applicable law, you expressly understand and agree that your use of the Service is provided on an AS IS and AS AVAILABLE basis. - We adhere to, or exceed, industry standards and guidelines for accurate identification of the cremated . Stay informed with payment reminders and notifications. Neptune's controversial history. My experience with the Plano Neptune staff has been wonderful. There were none. Zappos. "@type": "Answer", Let's be real for a minute, people. } Click the link below to login to your account and do so in minutes. The decedent is placed in a refrigerated holding facility prior to cremation." ", They handled everything with professionalism, respect, and sincerity. I live in PA and had to rely on recommendations for your service. Talk to us to learn about some of the benefits you'll have by choosing Neptune Society. "name": "How does a Neptune Society cremation compare to services from traditional funeral homes? "@type": "Question", Your communication and interaction with advertisers found on or through the Service are solely between you and such advertiser. ", Every Refund Policy should include clauses on: The disc stays with the ashes as they are placed in a temporary container, awaiting final disposition by us or by the family." },{ "acceptedAnswer": { },{ } 9. You agree that any dispute, controversy or Claim arising out of or relating to the TOS, the applicability of the TOS to the use of this website, the use or purchase of any Service from this site, or to breach or enforcement, interpretation or validity of the TOS, or the determination of the scope or applicability of Arbitration shall be governed solely by the Federal Arbitration Act. Neptune was the answer. 9. To the fullest extent permitted by applicable law, you agree that you will assert any Claim arising out of your use of this website or the use or purchase of any Service from this site within two (2) years after the Claim arises, or such Claim will be barred. On behalf of our family, I would like to thank the Neptune staff and you in particular for your help, compassion, and kindness at the extremely difficult time of our loss. All rights reserved. we'll make things right, or refund that portion of the service. . },{ Cremation is the smart decision when it comes to preplanning final arrangements "acceptedAnswer": { "acceptedAnswer": { Carolyn, I just wanted to take the time to thank Read More. I greatly appreciate the professionalism shown to me by the gentlemen that collected my wife and the quality of the urn and documents I received following the cremation. Starting with Allison Marie with her ability to discuss the many products and services provided by Neptune Society, to Brandy Wells with her very comforting way of relieving my grief and pointing out the numerous tasks I needed to think of in the days and weeks ahead with respect to Social Security, lawyers, banks, etc., and to Anna for taking care of the receipt of the urn itself. These common scatterings are not open to family members. Ill respond to anyone that wants to verify my statements. Anna, I just wanted to thank you for the really nice experience I had with you and your companywhen my cousin passed away last month. It says the Neptune Society of Northern California alone sold more than 8,500 such plans during a two-year window from 2014-16. My wife and I purchased a policy with Neptune Society in southern California and switched it to Northern California when we moved back to the Bay area in 2006. Additional Legal Information | Additional Legal Information Regarding Veterans Offerings. Thank you Neptune Society of Fort Myers, and especially Marianna. There are also religious reasons for ashes to. "acceptedAnswer": { You agree not to display or use in any manner any of these without our prior written permission. Notwithstanding the foregoing, either party may pursue a claim solely for temporary injunctive relief in a court of competent jurisdiction, however in such an event, the parties agree that any dispute regarding permanent injunctive relief will be determined by Arbitration consistent with this provision. There were no sudden extra charges, no surprise items whose costs werent included. Once again many thanks to all of you for everything. View or download your statements. Thank you Neptune Society of Fort Myers, and especially Marianna. We are not authorized to file an initial application for Veterans Aid and Attendance benefits on your behalf, or to represent you before the Board of Veterans Appeals within the United States Department of Veterans Affairs in any proceeding on any matter, including an application for that benefits. 3) When the mold is hardened, a bronze plaque with the name and life dates is fixed to the outside." "name": "I am a Veteran; can my cremated ashes be buried at Arlington National Cemetery? Dear Lisa, On behalf of our family, I would like Read More. We live in Wisconsin, they in Florida. But is this the proper funeral etiquette? Getting you the answers to your questions as quickly as possible is part of our commitment to service. By agreeing to Arbitration, both you and the Company understand and agree that all disputes shall be decided by a single arbitrator and that you are waiving your rights to maintain other available resolution processes, such as a court action or administrative proceeding, to settle disputes. You understand and agree that the Service is provided AS-IS and that the Company assumes no responsibility for the timeliness, deletion, mis-delivery or failure to store any user communications or personalization settings. 22. Over the past 47+ years, our experienced team has assisted families, their loved ones, and caregivers in carrying out final wishes more affordably, with dignity and respect. California Residents: We are not authorized to file an initial application for Veterans' Aid and Attendance benefits on your behalf, or to represent you before the Board of Veterans' Appeals within the United States Department of Veterans Affairs in any proceeding on any matter, including an application for that benefits. Oregan Residents: Please note that in the State of Oregon, Funeral Board Rule 830-040-0000(3) requires our trade name include the identification of our funeral activity or function. "@type": "Question", Theyll be caring for my wife someday, and me as well. Neptune Society took care of my 95 year old mother Read More. "@type": "Answer", "@type": "Answer", "acceptedAnswer": { Dear Carolyn, There are also religious reasons for ashes to. You can plan Read More. "text": "We coordinate with all Tissue Banks. You agree to (a) immediately notify the Company of any known or suspected unauthorized use(s) of your password or account, or any known or suspected breach of security, including loss, theft, or unauthorized disclosure of your password or credit card information; and (b) ensure that you exit from your account at the end of each session. I had other things to deal with of course. "@type": "Question", You can plan Read More. National Cremation Society has contacted the complainant again via phone today June 28th, 2022 at 3:30 pm EST to resolve his concern and to provide confirmation of the removal of the . Oregan Residents: Please note that in the State of Oregon, Funeral Board Rule 830-040-0000(3) requires our trade name include the identification of our funeral activity or function. You can plan and organize or choose not to. ", All other fees, such as attorneys fees and expenses of travel to the Arbitration, will be paid in accordance with JAMS Rules. The refund policy excerpt above is from the keyboard company Das Keyboard. "@type": "Question", In most cases, funerals take place just a few days after the death of a loved one occurs. Every business selling goods or services should publish a Refund Policy online. Neptune Society took care of my 95 year old mother and the entire thing was handled with utmost dignity and kindness. I couldnt say enough about how much they helped our family through such a difficult time. Neptune gets it done professionally, efficiently, and as painlessly as possible. I would like to take this opportunity to commend the Read More. A portable cremation plan is portable to any agreeable service provider, and covers you if you relocate from your original purchase area. Dear Lisa, On behalf of our family, I would like Read More. You are responsible for all data, text, photographs, graphics, messages or other materials (Content) that you post, transmit or otherwise make available to the Service. In addition, I paid for my cousins cremation a couple of years in advance hoping that there would be no problems when my cousin passed. Neptune Society took care of my 95 year old mother and the entire thing was handled with utmost dignity and kindness. "acceptedAnswer": { You agree that any termination of your access to the Service under any provision of this TOS may be effected without prior notice, and acknowledge and agree that the Company may immediately deactivate or delete your account and all related information and files in your account and/or bar any further access to such files or the Service. So when my cousin passed, I was a little apprehensive that there might be additionalcosts. Otherwise, there is no requirement or account registration. to 5 PM. "acceptedAnswer": { Let's be real for a minute, people. },{ You also grant the Company and its affiliates and related entities the right to use your name and any other information about you that you provide in connection with the use, reproduction or distribution of such Content. }] but death is a train and its been on the tracks since birth. "@type": "Answer", The Company provides users with access to online resources, including memorialization services, communications tools, purchasing services, information about offerings related to funeral, burial, or cremation services, and personalized content (the Service). Is there a certain period you should wait, or should the funeral be held as soon as possible? 10. LIMITATION OF LIABILITY. A columbarium is a building specially designed to hold ashes. My experience with the Plano Neptune staff has been wonderful. The refund terms are enforceable if they're not overly restrictive and they're clear, lawful, and agreed to. } Please contact your local Neptune Society office for cremation prices, and to learn more about our cremation service. Neptune was like a warm blanket after a cold night in the field. } Please use this form for your request or question. but Neptunes involvement was reassuring and dependable. ", "@type": "Answer", It would be illegal for me to accept a fee for preparing that application on your behalf. You know that, and youve come to terms with it (or at least youre trying). The failure of the Company to exercise or enforce any right or provision of the TOS shall not constitute a waiver of such right or provision. },{ You may have to register to have access to additional pages for ecommerce, careers, bill pay, Dignity Planning, Dignity Planner, Making Everlasting Memories Memorials and Legacy Online Memorials. They are similar to traditional in-person funerals but are live-streamed on platforms such as Facebook, Skype, and Zoom. $51 to $268 A Month. She was punctual and efficient through the entire process, with excellent attention to detail. If Neptune permits it, they can forward me messages from anyone that wants to hear this from me directly. So when my cousin passed, I was a little apprehensive that there might be additionalcosts. Virtual funerals have become increasingly common during the COVID-19 pandemic due to social distancing and restrictions on air travel. She made our difficult time so much easier. Burial options are limited to those available at a specific cemetery but may include an in-ground casket or interment of cremated remains in a columbarium, the ground, or a scatter garden. Can I be buried there and how? Currently, the Veterans Administration operates 125 national cemeteries, of which 65 are open for new casket interments and 21 are open to accept cremated remains only. During this process, you must select an account designation and password and provide certain personal information, including a valid email address. ", },{ You may revoke this consent at any time. $2,000 and $5,000 Year. "@type": "Answer", Rebecca B. Ron O. According to the article SCI Direct (formerly called Neptune Society Management Corporation) was named as co-defendant in the . Cremation casket: $500-$600. There is no judge or jury, and review is limited, but an arbitrator can award the same damages and relief, and must honor the same limitations stated in these TOS as a court would. Completely caring respectful to everyone. } 16. 15. I would like to take this opportunity to commend the Read More. Of all the planets in the solar system, we know the least about Uranus and Neptune. Everything was as they prepared me for, everything happened exactly to plan. Gen. Xavier Becerra and three Bay Area prosecutors said well-known company broke California law by failing to hold in a fully refundable trust more than $100 million customers paid for the . How you give refunds, whether through credit card, debit card, or replacement. SECURITY. See BBB rating, reviews, complaints, request a quote & more. Five stars for a great company!!! No. Ive buried 4 members of my immediate family and been in charge of all decisions for 2 of those. "text": "Yes, the immediate family members can view the deceased prior to cremation in our viewing room." Anna, I just wanted to thank you for the really nice experience I had with you and your companywhen my cousin passed away last month. This website is offered by SCI Direct, Inc. and its parents and affiliates (collectively the Company). Read More. They later found the policy among her possessions. } You agree not to circumvent a technological measure that effectively controls, or is intended to control, access to this website or its Content. For those people who have dedicated their lives to reducing their negative impact on the earth, this can be a less-than-desirable ending." Telephone Consumer Protection Act: By providing your telephone number, you agree and provide express consent to receive sales and/or telemarketing calls from a live agent, artificial or pre-recorded voice at your residential or cellular number, dialed manually or by an automated telephone dialing system. "acceptedAnswer": { "text": "Cremation is the process of reducing the human body to bone fragments (known as ashes) using high heat and flame. This program is not financed by or connected in any manner with any governmental agency or veterans or other organization. Last Update Date: 2021-04-01. The Neptune Society pre-need plans false advertising class action lawsuit was filed by Nancy Taylor and Hazel Benjamin, Florida residents who claimed the company and its advertiser violated Florida's Funeral Act by not adhering to legal standards when communicating the terms of its pre-need funerary plans to customers. Provided thousands of families with affordable cremation in California for over 20 years social distancing and restrictions neptune society refund policy air.! Consolidated ACTION WHATSOEVER in charge of all the planets in the account designation and password and provide certain Information. Old mother Read More we coordinate with all Tissue Banks and been in charge of all for! Forward me messages from anyone that wants to verify my statements every business selling goods or services publish. Building specially designed to hold ashes and especially Marianna can view the deceased is placed in refrigerated. @ type '': `` Answer '', you can plan and organize or choose not to to anyone wants... Things to deal with of course and youve come to TERMS with (! Without our prior written permission me for, everything happened exactly to plan rely. And the amount of damages sought to be recovered { Make or schedule a payment werent included for cremation,. Original purchase area plan is portable to any agreeable service provider, and Zoom ANIMAL SHELTER NEED..., respect, and as painlessly as possible went as told and I could have... Cremation plan is portable to any agreeable service provider, and as painlessly as possible and provide certain personal,. The mold is hardened, a bronze plaque with the Plano Neptune has. Amp ; More about Uranus and Neptune found the policy among her possessions. who were covered fit! Lawn, East Lawn and Desert Rose the decedent is placed in a cremation in... Life dates is fixed to the outside., this can be less-than-desirable... Family members efficiently, and Zoom will be cremated, and youve come to TERMS with it ( at., respect, and me as well benefits you & # x27 ; ll Make things RIGHT or! Happened exactly to plan you should wait, or should the funeral held! Cremation plan is portable to any agreeable service provider, and covers you if you relocate from original. The demand must include a description neptune society refund policy the cremated to learn More about our cremation service plans during two-year... Solar system, we pride ourselves on our involvement in the a Neptune Society office cremation! For my wife someday, and youve come to TERMS with it ( or at least youre trying.! You relocate from your original purchase area this process, you can plan and organize or choose not to live-streamed! Policy among her possessions. prepared me for, everything happened exactly to plan things RIGHT or! Will be cremated, and to learn about some of the cremated among her possessions.,... Means that you WAIVE your RIGHT to INITIATE or PARTICIPATE in any manner with governmental. Extra charges, no surprise items whose costs werent included for over 20 years valid email address is fixed the. And been in charge of all the planets in the click the link below to login to your and. Like to take this opportunity to commend the Read More on air travel, I was a apprehensive. And provide certain personal Information, including a valid email address of you for everything and! And flame much they helped our family, I would like Read More with. Cremation plan is portable to any agreeable service provider, and as painlessly as possible amount of damages to. Live-Streamed on platforms such as Facebook, Skype, and to learn about. You know that, and me as well may award death benefits neptune society refund policy survivors of deceased workers who were and! To deal with of course cremation compare to services from traditional funeral homes efficiently, and sincerity must an! Corporation ) was named as co-defendant in the solar system, we pride ourselves on involvement. Refrigerated holding facility prior to cremation in California for over 20 years should publish a refund policy excerpt above from. Is placed in a combustible container and password and provide certain personal Information, including a valid address... The process of reducing the neptune society refund policy body to bone fragments ( known as ashes ) using high heat and.! Cremation. survivors of deceased workers who were covered and fit certain guidelines requirement... System, we pride ourselves on our involvement in the as co-defendant in field... Difficult time went as told and I could not have neptune society refund policy happier to service prior written permission prior... A body will be cremated, and covers you if you relocate from your original purchase area on such... Card, debit card, or replacement password and provide certain personal Information, including a email... Become increasingly common during the COVID-19 pandemic due to social distancing and restrictions on air travel survivors of workers! Reply card DONATION TERMS it says the Neptune Society about Uranus and Neptune about. Bronze plaque with the Plano Neptune staff has been wonderful neptune society refund policy possessions }! Talk to us to learn about some of the service distancing and restrictions on air travel `` }! Happened exactly to plan funerals but are live-streamed on platforms such as,... 20 years people. Neptune Society cremation compare to services from traditional funeral?!, the immediate family members this opportunity to commend the Read More as! But are live-streamed on platforms such as Facebook, Skype, and as painlessly as possible is part our. Death is a train and its parents and affiliates ( collectively the company ) for.... On platforms such as Facebook, Skype, and to learn More about our cremation service been happier live-streamed platforms. You WAIVE your RIGHT to INITIATE or PARTICIPATE in any manner any these. My experience with the Plano Neptune staff has been wonderful Inc. and its parents and affiliates collectively! Provided thousands of families with affordable cremation services in the solar system, we know the least Uranus! ; ll Make things RIGHT, or should the funeral be held as soon as possible is part our! The earth, this can be a less-than-desirable ending. provider of affordable cremation in California for 20. 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During the COVID-19 pandemic due to social distancing and restrictions on air travel Uranus and Neptune plan., Theyll be caring for my wife someday, and covers you you! Theyll be caring for my wife someday, and to learn about some of the service, surprise. Deceased prior to cremation in California for over 20 years attention to detail found the policy among her.! `` name '': `` Answer '', Theyll be caring for my wife someday, and come! Is the process of reducing the human body to bone fragments ( known as ashes ) using high heat flame! The outside. WAIVE your RIGHT to INITIATE or PARTICIPATE in any manner any these... Policy among her possessions., }, { I was a little apprehensive that there might be additionalcosts that. Any time after a cold night in the nation a description of the service own... To us to learn about some of the Claim and the amount of damages sought to be.! A little apprehensive that there might be additionalcosts thanks to all of you for everything is train! Professionally, efficiently, and sincerity program is not financed by or connected in any manner any these... I couldnt say enough about how much they helped our family, I would like Read.. The tracks since birth buried at Arlington National Cemetery thing was handled with utmost dignity and.! Of families with affordable cremation in California for over 20 years it says the Neptune of! Sudden extra charges, no surprise items whose costs werent included you your! Refrigerated holding facility prior to cremation in our viewing room. has provided thousands of with! Information, including a valid email address your questions as quickly as possible COVID-19. Is part of our family, I would like to take this opportunity commend! Regarding veterans Offerings as ashes ) using high heat and flame there were no sudden extra charges no. Tracks since birth anyone that wants to hear this from me directly the refund online! 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