michaels customer experience manager job description
These cookies do not store any personal information. Pssh. This includes liaising with other department heads to ensure all other teams contribute equally to providing customers a seamless experience across Get a free, personalized salary estimate based on today's job market. Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. There may be multiple reasons for pay differences - one of which is a small number of salaries submitted per job. Design, develop, and implement customer experience programs. We are here for all Team Members and all Makers to create, innovate and be better together. WebCustomer Experience Manager manages the strategic design, implementation, and optimization of customer experience programs and initiatives that ensure a best-in-class customer experience manager At Michaels, every Team Member is encouraged to hone their craft with opportunities for personal and professional growth. Transform pay with our enterprise-grade comp platform, Automate compensation with our full-suite solution, Payscale's employer-reported salary data network, The world`s largest employee-submitted pay database, Annual survey salary data from HR industry publishers, The crowdsourced compensation data API for developers, 100% company submitted data from 2,000+ businesses, Schedule a personalized demo to feel the power of Payscale, Find salary information for similar job titles and locations, Comp Planning Business Case Pitch Deck By clicking Download Pitch Deck, you. We appreciate you taking the time to review the list of qualifications and to apply for the position. They also provide quick response to client inquiries and questions using social media platforms as an avenue for prompt resolution of customer issues. PMP, CCXP, CX, CAFM, LEAN, ITIL, ITSM, PMI, CAFS, AWS. Director of customer experience (CX) is a leadership role, required to supervise and oversee the strategy, planning and execution of the organizations overall customer experience goals. Get notified about new Customer Experience Manager jobs in Miami, FL. We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. 1 - 3 years supervisory experience may be required. Your input helps Glassdoor refine our pay estimates over time. LOTE EN VA PARQUE SIQUIMAN A 2 CUADRAS DE LAGO SAN ROQUE. The Michaels Companies, Inc. was founded in 1973. A shift towards, Handling involuntary termination is a likely occurrence for human resources managers and, Return better results with Payscale job search, Compare real living costs across different states, Consider potential directions your career can take, Calculate the 20-year net ROI for US-based colleges, Are you the kind of person who struggles to get a handle, Learn where the best career earners attended college, The average hourly pay for a Customer Experience Manager is $15.08, An early career Customer Experience Manager with 1-4 years of experience earns an average total compensation (includes tips, bonus, and overtime pay) of $14.68 based on 25 salaries. Help make it more accurate by adding yours. Customer experience managers generally organize, plan, and monitor a companys customer service department to ensure optimized interaction between a company and its clients. Additional pay could include bonus, stock, commission, profit sharing or tips. Help make it more accurate by, Native Hawaiian or Other Pacific Islander, average salary for a Customer Experience Manager is $53,341 per year in United States. Copyright 2023 ec Estudio Integral. If you are looking for an exciting place to work, please take a look at the list of qualifications below. in View the job description, responsibilities and qualifications for this position. Change of employer: 2/28/2023 . Increasing your pay as a Customer Experience Manager is possible in different ways. The "Most Likely Range" represents values that exist within the 25th and 75th percentile of all pay data available for this role. Consider a career move to a new employer that is willing to pay higher for your skills. Store - LA-SANTA ANA, CA For nearly 50 years, Michaels has been the destination where Makers get inspired, learn, shop, Store - ATL-ROSWELL, GA For nearly 50 years, Michaels has been the destination where Makers get inspired, learn, shop, a Store - MUNCIE, IN For nearly 50 years, Michaels has been the destination where Makers get inspired, learn, shop, and cr Store - FORT WAYNE-MAYSVILLE RD, IN For nearly 50 years, Michaels has been the destination where Makers get inspired, le Do you want to receive a free, professional resume evaluation from TopResume? In addition to our retail outlets, The Michaels Companies also own multiple brands that allow us to collectively provide arts, crafts, framing, floral, home dcor, and seasonal merchandise to hobbyists and do-it-yourself home decorators. Please review the list of responsibilities and qualifications. Related Searches:All Customer Experience Manager Salaries|All Michaels Salaries. Their duties C) Salary.com using cookies (as described here) to refine and tailor the website visitor experience. Manages Others. Ive enjoyed seeing Michaels move from advertising mainly through traditional channels We strive to cultivate an inclusive shopping environment for all Makers and work environment for all Team Members, providing a place of belonging and empowering everyone to bring their creative dreams to life. Find your perfect job and apply directly through a simply online application process, Find your career at Careers.org - Copyright 1995-2023. Your input helps Glassdoor refine our pay estimates over time. An Read more. Customer experience managers are also responsible for overseeing the hiring and training of customer experience personnel to ensure an effective workforce. WebRole. may allow this role to increase their income potential and qualify for promotions. It has 10149 total employees. At Michaels, more than 40,000 full-time and part-time Team Members live by these values: We put people first We do the right thing Were obsessed with our Makers Were always improving our craft We hold ourselves accountable Were better together We find fun in the everyday, By clicking Agree, I consent to our data usage policies as stated. Your future, made by you at Michaels Were the largest retailer for arts, crafts, framing, floral, wall dcor, and seasonal merchandise for Makers in North America. WebMichaels Arts And Crafts - Customer Experience Manager Resume Example Directing and supervising employees engaged in sales, inventory-taking and reconciling cash COMPLEJO DE 4 DEPARTAMENTOS CON POSIBILIDAD DE RENTA ANUAL, HERMOSA PROPIEDAD A LA VENTA EN PLAYAS DE ORO, CON EXCELENTE VISTA, CASA CON AMPLIO PARQUE Y PILETA A 4 CUADRAS DE RUTA 38, COMPLEJO TURISTICO EN Va. CARLOS PAZ. - Select from thousands of pre-written bullet points. (555) 432-1000. resumesample@example.com. Michaels is the largest arts and crafts retail chain in North America. If you are looking to hire a customer experience manager or you simply want to know more about the duties, tasks, and responsibilities of the position, here is a job description example that you can use: If you need to prepare a resume for the customer experience manager job, the above sample job description consists of the major functions of the role that you can apply in making the work experience part of the resume. Sample responsibilities for this position include: Qualifications for a job description may include education, certification, and experience. WebResponsibilities for customer experience manager. 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This number represents the median, which is the midpoint of the ranges from our proprietary Total Pay Estimate model and based on salaries collected from our users. Manager, Customer Experience. We also use third-party cookies that help us analyze and understand how you use this website. This number represents the median, which is the midpoint of the ranges from our proprietary Total Pay Estimate model and based on salaries collected from our users. Relocation Covered. Salary Details for a Customer Experience Manager at Michaels Updated Feb 9, 2023 United States Canada United States Any Experience Any Experience 0-1 Please review the list of responsibilities and qualifications. 2/28/2023 . This website uses cookies to improve your experience while you navigate through the website. To find out more, please see our, Careers.org gives you access to over a million jobs and career opportunities across the US including in Feasterville-Trevose. Averages based on self-reported salaries. Michaels Stores . Michaels Assistant Store Manager Salary Assistant store managers at this retail chain typically make approximately $22.55 an hour. WebCustomer experience managers generally organize, plan, and monitor a companys customer service department to ensure optimized interaction between a company and its We take a deep dive into what's impacting employee retention and what employees are looking for in their new role. A customer experience manager is a customer service professional in charge of bettering existing systems for the benefit of customer experience. 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Customer Experience Manager PT in Michaels Stores, Inc. Find startup jobs, tech news and events. Typically reports to a director. The position of a customer experience manager is all-encompassing and involves the strategic and hands-on design, development, and implementation of programs to drive growth and increase company revenue. Sign in to create your job alert for Customer Experience Manager jobs in Miami, FL. Basic Job Info . List any licenses or certifications required by the position: N/A . WebThe Michaels Companies, Inc. was founded in 1973. The following qualities and skills are what you need to improve your chances of becoming a manager of a customer experience department and succeeding in your career: Again, if you are making a customer experience manager resume, the qualities highlighted above will make the resume stronger if used in creating the skills section of it. End Date. Employers hiring for the customer experience manager job most commonly would prefer for their future employee to have a relevant degree such as For nearly 50 years, Michaels has been the destination where Makers get inspired, learn, shop, and create. Assistant Technical Manager (SEA Aquarium), Operations Technology Specialist (End User Support), Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia, Senior Legal Counsel Energy Construction / Infrastructure, Mercury Basketball Communications Manager, Senior Marketing Communications Executive, Aboriginal and Torres Strait Islander Regulatory Officer (Registration), Grad Intern: Bioinformatics/Assay Data Visualization and Analysis, See who Michaels Stores has hired for this role, Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance to applicable laws and requirements; ensure execution of Company policies and standards; hold team accountable for store conditions and results, Ensure all front end policies and procedures are followed; achieve your KPIs and manage your team to achieve their role KPIs, Plan and lead the execution of the class and in-store events in accordance with Company program, Manage and execute shrink and safety programs, Train, observe and coach customer experience team (sales floor and cashier) to achieve results, participate in the performance management process; support Talent Development of your team; utilize the leadership competencies for continued self-development, Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organizations vision and values; projects a positive image and serves as a role model for others, Acknowledge customers, help locate product and provide solutions, Participate in the truck un-load and stocking processes to ensure truck standards are followed and completed within budget, Manage and execute the shrink and safety programs, Cross trained in Custom Framing selling and production, Ability to remain standing for long periods of time, regular bending, lifting, carrying, reaching and stretching, Lifting heavy boxes and accessing high shelves by ladder or similar equipment, If you need help performing these functions of your job, please contact supervisor so that we may engage in the interactive process with you and find a reasonable accommodation, Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press ; work hours include nights, weekends and early mornings. AHPRA (Australia Health Practitioner Regulation Agency). customer experience manager There may be multiple reasons for pay differences - one of which is a small number of salaries submitted per job. Help make it more accurate by, Native Hawaiian or Other Pacific Islander, Get started with your Free Employer Profile, The Ultimate Job Interview Preparation Guide. Your job seeking activity is only visible to you. Has full authority for personnel actions. 3/27/2023 . WebCustomer Experience Management (CEM) uses information from the customer experience to gain insights from the customers unique perspective. WebDifferent metrics and metrics improvement ability. Check out the latest Customer Experience Manager Jobs or see Customer Experience Manager Salaries at other companies. Managing Experience: If you are a Customer Experience Manager Ensures that project/department milestones/goals are met and adhering to approved budgets. Desired experience for experience manager includes: Must demonstrate a calm demeanor during periods of high volume or unusual events. Analytics. Personalisation and experience management. Store - HSTN-PEARLAND401, TX For nearly 50 years, Michaels has been the destination where Makers get inspired, learn, shop, and create. See if they're hiring! WebManager 1st Shift Working at Michaels is a good fit for my analytical and creative sides. To see all 20 open jobs at The Michaels Companies, Inc., click. At the top of every customer service job description include: your job title, company name and location, dates Not enough data has been collected on this job title yet. Designed by, INVERSORES! Averages based on self-reported salaries. By clicking Agree & Join, you agree to the LinkedIn, You can save your resume and apply to jobs in minutes on LinkedIn. Why do people leave their jobs? The estimated total pay for a Customer Experience Manager at Michaels is $64,947 per year. View the job description, responsibilities and qualifications for this position. You can unsubscribe from these emails at any time. The work experience section is an important part that employers want to see in a resume for the customer experience manager job. WebCustomer experience manager (Current Employee) - Memphis, TN - August 16, 2022. To access the customer experience manager job, individuals will require a Bachelors degree in business administration and prior experience and skills in customer service, as well as communication skills. There may be multiple reasons for pay differences - one of which is a small number of salaries submitted per job. Research salary, Usually, customer experience manager liaise with an organizations marketing, sales and advertising units to analyze customer feedback and develop programs effective for improved customer experience. Basic Job Info . Responsibilities for customer experience manager, Qualifications for customer experience manager. Michaels Stores . Michaels Replenishment Team Level of Education: Gaining advanced degrees Customer experience managers foster client and vendor relationships by analyzing data to maximize potential revenue and savings Read more, Our data indicates that the highest pay for a Customer Experience Manager is $19.73 / hour, Our data indicates that the lowest pay for a Customer Experience Manager is $11.29 / hour. includes: Create a Resume in Minutes with Professional Resume Templates. Customer Experience Manager manages the strategic design, implementation, and optimization of customer experience programs and initiatives that ensure a best-in-class customer experience. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. To write an effective customer experience manager job description, begin by listing detailed duties, responsibilities and expectations. The company is located in Irving, TX. They guide and direct the activities of customer experience representative to ensure their interactions with clients reflects positively on the company. Business, Marketing, High School Education, Education, MBA, Engineering, Business/Administration, Management, Communications, Computer Science. Is Average Customer Experience Manager Hourly Pay at Michaels Stores your job title? We have included customer experience manager job description templates that you can modify and use. include: Desired experience for Pay, Whether you are hiring a single employee , or an entire department of, The labor market is a strange place right now. Additional pay could include bonus, stock, commission, profit sharing or tips. Get Salary Data on All Global Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Must be able to problem solve and reason through issues and problems. If you dont fill all of the qualifications, you may still be considered depending on your level of experience. The discounts were nothing offered in our area, accumulative, never expire sick day, about 12 days per year, Not sure but they were helpful and accommodating. They adjust a companys organizational structure to give more focus to customer service and experience. A) Salary.com storing your resume for purposes of providing you with the job posting service. From compensation planning to variable pay to pay equity analysis, we surveyed 4,900+ organizations on how they manage compensation. But opting out of some of these cookies may have an effect on your browsing experience. Michaels is the largest arts and crafts retail chain in North America. Conduct interviews and utilize sound judgment when making hiring decisions, Partner with the quality, training and process team to achieve department business goals and drive process improvements, Directly responsible for managing an escalated call center team of approximately 10 to 15 Bankers that supports the branch, call center and executive complaints, Manage change in the call center environment and raises the level of banker performance, Partners with quality, training and process team to achieve department business goals and execute within rigorous timeframe, Supports process owner for critical processes within the escalation function, Responsible for recommending promotions, terminations and salary adjustments for call center associates, Other duties as assigned by Manager and Director, Maintain an accurate view of the customer journey for The Times & Sunday Times, The Sun, and other brands as appropriate, Work collaboratively with the Customer Experience department and across the business, to ensure that customer journey design is the optimal customer experience - whilst balancing business and commercial needs, State and federal laws and regulation related to Fair Lending and other applicable regulations, Strong understanding of policy/process impact to front line employee & customer satisfaction, You are extremely passionate and curious about the technology driven world, The power of analysis, data and process management gets you jazzed in solving complex problems & building outstanding operations solutions, Masters degree or relevant banking experience, 5 or more years of Contact Center management experience, 3 or more years of experience in banking operations, 3 or more years managing digital operations (technical support, chat, social media). Any cookies that may not be particularly necessary for the website to function and is used specifically to collect user personal data via analytics, ads, other embedded contents are termed as non-necessary cookies. Click the checkbox next to the jobs that you are interested in. Desired experience for customer experience program manager includes: Experience utilizing web analytics and data Some related job titles areCustomer Service Manager salaries with median pay of $64,546,Assistant Manager salaries with median pay of $47,738,Director of Customer Experience salaries with median pay of $192,691,Store Manager salaries with median pay of $69,832. WebA Customer Success Manager is a strategic and supportive partner for your customers at every stage of the buying process. There may be multiple reasons for pay differences - one of which is a small number of salaries submitted per job. The average salary for a Customer Experience Manager is $53,341 per year in United States, which is 17% lower than the average Michaels salary of $64,947 per year for this job. Countries. We are here for all Team Members and all Makers to create, innovate and be better together. We appreciate you taking the time to review the list of qualifications and to apply for the position. Evaluate and report on customer experience program metrics and outcomes. An experienced and dependable leader in Michaels is an Equal Opportunity Employer. Receive alerts for other Customer Experience Manager PT job openings. Extensive knowledge of the function and department processes. The above qualities make better customer experience managers, and so employers normally look out for them when hiring. And that means, having the qualities and using them in your resume can improve the chances of your resume being read and acted upon positively by prospective employers. Use cookies on our website to give more focus to customer service professional charge. You may still be considered depending on your level of experience qualities better! 16, 2022 and events you may still be considered depending on your browsing experience the Companies. Stock, commission, profit sharing or tips activity is only visible you! Michaels salaries, qualifications for a customer experience program metrics and outcomes their income and! A ) Salary.com using cookies ( as described here ) to refine and tailor website... And adhering to approved budgets employer that is willing to pay equity analysis, we surveyed 4,900+ on... Tailor the website Michaels salaries and is engaged in the Glassdoor community experience for experience is., Communications, Computer Science 25th and 75th percentile of all pay data for. Supportive partner for your customers at every stage of the qualifications, you may still be considered on! Hiring and training of customer experience personnel to ensure an effective workforce to for... Represents values that exist within the 25th and 75th percentile of all pay data available this. Different ways per year licenses or certifications required by the position required by the position innovate and be together. 1 - 3 years supervisory experience may be multiple reasons for pay differences - one which! Values that exist within the 25th and 75th percentile of all pay data available for this position - 3 supervisory... Be considered depending on your level of experience visitor experience storing your resume for benefit. Your preferences and repeat visits your level of experience apply directly through a simply online application process, your... About new customer experience Manager job total pay for a job description, responsibilities and expectations CCXP CX! To ensure an effective customer experience personnel to ensure an effective workforce related Searches: all customer experience Manager that. Demeanor during periods of high volume or unusual events get notified about new customer experience representative to ensure their with. Total pay for a job description may include Education, Education, certification, optimization. Existing systems for the position Salary Assistant Store Manager Salary Assistant Store Manager Salary Assistant Store managers this... An important part that employers want to see all 20 open jobs at the Michaels Companies, Inc. founded. To see in a resume for the benefit of customer issues, you may still be considered on. Some of these cookies may have an effect on your level of experience unique.! Desired experience for experience Manager there may be multiple reasons for pay differences - one of which is strategic! How they manage compensation to refine and tailor the website considered depending on your browsing experience is possible different. Duties C ) Salary.com storing your resume for purposes of providing you with job... Va PARQUE SIQUIMAN a 2 CUADRAS DE LAGO SAN ROQUE website uses cookies to improve your experience you... Helps Glassdoor refine our pay estimates over time: Must demonstrate a calm demeanor during periods of high volume unusual. Make better customer experience program metrics and outcomes other customer experience Manager, qualifications for a job description, by! Employers want to see in a resume for purposes of providing you with the job description, by., Computer Science, CCXP, CX, CAFM, LEAN, ITIL, ITSM, PMI, CAFS AWS... Manager salaries at other Companies and understand how you use this website and qualifications for a job description begin... Of some of these cookies may have an effect on your level of.. Experience program metrics and outcomes 75th percentile of all pay data available for this position to. Possible in different ways data available for this position response to client inquiries and questions using social media as. Lean, ITIL, ITSM, PMI, CAFS, AWS work experience section is an important part that want!, CAFM, LEAN, ITIL, ITSM, PMI, CAFS AWS. Or certifications required by the position: N/A desired experience for experience Manager includes: Must demonstrate a calm during! Also responsible for overseeing the hiring and training of michaels customer experience manager job description experience Manager Salaries|All Michaels.! Is possible in different ways detailed duties, responsibilities and qualifications for customer experience Manager jobs or customer! Level of experience Business/Administration, Management, Communications, Computer Science PT job openings bonus... Certification, and experience ITSM, PMI, CAFS, AWS apply directly through a simply online application process Find... A simply online application process, Find your career at Careers.org - Copyright 1995-2023 demeanor during periods high. Response to client inquiries and questions using social media platforms as an avenue prompt...: if you are a customer experience Manager Salaries|All Michaels salaries here for all Team Members all! Of experience the buying process and crafts retail chain in North America approximately $ 22.55 an hour,,...: N/A activities of customer experience Manager includes: Must demonstrate a calm during! Planning to variable michaels customer experience manager job description to pay higher for your customers at every stage of the qualifications, you may be! Of high volume or unusual events, ITSM, PMI, CAFS, AWS webmanager Shift! Certifications required by the position to increase their income potential and qualify for.... Profile and is engaged in the Glassdoor community includes: create a resume the... You can unsubscribe from these emails at any time, PMI, CAFS, AWS posting service $ 64,947 year! Navigate through the website visitor experience new michaels customer experience manager job description that is willing to pay equity,. Organizational structure to give michaels customer experience manager job description focus to customer service and experience in ways... Begin by listing detailed duties, responsibilities and expectations and direct the activities of experience... Qualify for promotions visitor experience Memphis, TN - August 16, 2022 for my analytical and sides! Place to work, please take a look at the list of qualifications and to apply the! Certification, and experience within the 25th and 75th percentile of all pay data available for this position 3 supervisory. To client inquiries and questions using social media platforms as an avenue for prompt resolution of customer program! Members and all Makers to create your job title SIQUIMAN a 2 CUADRAS LAGO. Periods of high volume or unusual events your career at Careers.org - Copyright 1995-2023 effect on level! 20 open jobs at the list of qualifications below and optimization of customer issues stage of the buying process next. $ 64,947 per year chain in North America uses information from the customer experience to gain insights from the experience..., AWS effective workforce - Memphis, TN - August 16, 2022, implementation, experience. 20 open jobs at the list of qualifications and to apply for the.! Cookies ( as described here ) to refine and tailor the website Inc. Find startup jobs, tech news events... Pmp, CCXP, CX, CAFM, LEAN, michaels customer experience manager job description, ITSM, PMI, CAFS AWS., responsibilities and qualifications for a job description may include Education, MBA, Engineering, Business/Administration, Management Communications... And repeat visits for customer experience Manager charge of bettering existing systems for the position activities of experience! Education, certification, and so employers normally look out for them hiring... Typically make approximately $ 22.55 an hour make better customer experience to gain insights from the customers perspective... Business, Marketing, high School Education, MBA, Engineering, Business/Administration, Management,,... Receive alerts for other customer experience programs and initiatives that ensure a best-in-class customer experience Manager or! Find startup jobs, tech news and events for pay differences - one of which is a small of! Activity is only visible to you normally look out for them when hiring all customer experience Hourly... Pay could include bonus, stock, commission, profit sharing or tips creative., CAFS, AWS activity is only visible to you creative sides to customer service and experience using... Ensures that project/department milestones/goals michaels customer experience manager job description met and adhering to approved budgets our pay estimates over time, tech and! Qualify for promotions depending on your level of experience that employers want to see in a resume Minutes... Job and apply directly through a simply online application process, Find your career at -..., PMI, CAFS, AWS their interactions with clients reflects positively on the company Manager! Professional in michaels customer experience manager job description of bettering existing systems for the position salaries submitted job! The hiring and training of customer issues michaels customer experience manager job description see customer experience Manager Ensures that project/department are! A good fit for my analytical and creative sides for them when hiring at this retail chain in North.... List any licenses or certifications required by the position: N/A most Likely Range '' represents that. Report on customer experience Manager jobs in Miami, FL so employers normally look out for them hiring! Approximately $ 22.55 an hour Current Employee ) - Memphis, TN - August 16 2022! This website, Computer Science the strategic design, implementation, and optimization of customer.... Equity analysis, we surveyed 4,900+ organizations on how they manage compensation our to. They also provide quick response to client inquiries and questions using social media platforms as an avenue for resolution. You taking the time to review the list of qualifications below sample for... Milestones/Goals are met and adhering to approved budgets simply online application process, Find your perfect and... ) Salary.com storing your resume for michaels customer experience manager job description of providing you with the posting... There may be multiple reasons for pay differences - one of which is a strategic and partner! Of customer experience Manager job description, responsibilities and qualifications for this role estimated total pay for customer. Michaels Assistant Store Manager Salary Assistant Store Manager Salary Assistant Store managers at this chain... Pay to pay higher for your customers at every stage of the buying process the hiring training... That project/department milestones/goals are met and adhering to approved budgets and 75th percentile of all pay data for.
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