Sorry we couldn't be helpful. As long as you claimed the tickets in your App, you'll be good to go. When this kind of delay happens, sellers have until 10 AM on the day of the event to deliver the tickets and fulfill the order. A fully online and mobile company, StubHub focuses on technology and innovation to create the best. StubHub's solution was to cancel the sales and list her tickets as "expired," which meant she couldn't resell them and she lost the $650 from the original sale. Your order's delivery status tells you if the tickets you bought on StubHub are ready. StubHub facilitates the transactions between buyers and sellers but holds no inventory.. This is done to prevent potential fraud or security issues. When viewing your order, if your tickets are: Electronic or Instant download E-Ticket (PDF), Did you find it helpful? What happens if events are postponed or rescheduled? all star game disaster averted. My court date listed on the ticket says 9/19. Click 'Get tickets' to download and print Mobile or print Use the StubHub app to scan them at the event like a Mobile ticket, or If you're linked to Facebook and signed in with different credentials, you may have created a second StubHub account. The tickets from what you described were transferred over to you by the seller to accept. doesn't leave me any wiggle room Sorry if that's confusing Getmeakitty 2 yr. ago Lol they totally blew it. A ticket delivery delay can happen when: The ticket company hasn't released tickets to the original buyer yet The venue, artist, or team won't release tickets until a couple days before the event When a ticket delay happens, you may not get your tickets until just before the event. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Kasper is not the only fan who. Id guess brokers who have confidence theyll get tickets. On stub hub, I got screwed. Bought my tickets 4/6, said they would be ready 4/22. Note: You can also add the barcodes for NFL tickets by clicking Add NFL Tickets and following the prompts. Sorry we couldn't be helpful. On 5/24 I purchased a ticket on StubHub, as a guest (I haven't created this account by then). The account credit can be used for any regular season game during the 2022 season". For full details about your delivery status, we recommend reviewingUnderstanding your order's delivery status. When I click "Get tickets" in the browswer instead of the app I get an option to download the tickets, but then when I download them the file is zero KB and empty. If the event is canceled and not rescheduled, they will give 120% credit or a full refund of the original ticket price. Ticket sellers on StubHub get to set their own prices. You can buy several kinds of tickets on StubHub,and they're delivered in different ways. For full details about your delivery status, we recommend reviewing, We'll email you instructions to get your mobile transfer tickets, Tap 'View ticket' to scan them at the event. If Im selling MLB tickets I enter a barcode into the system that barcode is reserved to whoever the owner is . This argument incorrectly assumes that StubHub has not already paid sellers for tickets that sold prior to the unprecedented wave of cancellations, or that all sellers have a net positive. [deleted] 4 yr. ago Seeing Lana is a dream for so many people and not getting a ticket because of something like this would be awful! Thanks for any help. "Our goal at StubHub is to ensure that buyers on our platform get the tickets they purchase and, at worst, a comparable or better ticket or a refund if a seller cannot deliver that ticket,". You'll pick up your tickets on event day. Remember, you need to print these tickets. You will enter your community username and new password and done! We bought tickets Tuesday 4/20 and it said it would be ready for 4/21. After that I received an email on 4/6 saying they were ready and I should be getting another email to 'Accept' the tickets. User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. In most cases, venues are now not releasing tickets until 24 hours prior to the event. When this kind of delay happens, sellers have until 10 AM on the day of the event to deliver the tickets and fulfill the order. they have until November 3rd to deliver, and the show is on the 4th. Have to imagine its a total shit show there as they get out from the pandemic. You see that, so you jump in and try to buy these good tickets. We are changing the way you register and sign-in to the StubHub Community. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Does StubHub help get a Buyer toCancel / Accept Replacement Tickets, Difficulty Selling My Mets Tickets on StubHub, User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. Did you find it helpful? Tickets will go on sale to the public through the primary marketplace - which is more often than not going to be Ticketmaster. No. Great question. I called customer service yesterday, 4/22, and they said they contacted the seller and that they would email me within the hour. Id recommend making sure you use the link on Lanas website and having it ready about 30 minutes before to make sure you get tickets. You will enter your community username and new password and done! There are several reasons why your barcode may not be available including that the ticket has been forwarded, the ticket had been forwarded to you and has since been canceled or recalled. Yes The ticket did show up in my Ticketmaster app, the there was no barcode or QR code for that ticket. They should appear on the site soon. You can add PDF tickets or mobile QR screenshots by opening the file and selecting Copy to SeatGeek. No, it's not within 48 hours, but that's the first time I use StubHub, and it's unclear to me when the barcode will be available as the message basically says "Your ticket is ready." 06-11-2019 09:38 PM 0 Reply CameronJ Stubber Re: No barcode after accepting the ticket Tickets for these new dates will go on sale March 3 at 10 am local time . Ticket prices have not been released and it's unclear when the general onsale will begin. Press question mark to learn the rest of the keyboard shortcuts. A place to discuss and share all matters concerning singer, Lana Del Rey. Sometimes season ticket holders for the venue have access. Yes Re: selling tickets that aren't available yet There are often multiple presale (Amex, visa, artist, venue) before the general public can buy. Stubhub doesn't guarantee anything. I never received an email. I bought tickets to tonight's MLB All Star game a few days ago. No, it's not within 48 hours, but that's the first time I use StubHub, and it's unclear to me when the barcode will be available as the message basically says "Your ticket is ready.". ballpark app fixes this. @jb8z @Lindy If either of you need assistance with receiving your tickets, I'm happy to help if you send me a private message, please. Help us improve this article with your feedback. The mlb for security reasons doesnt create their viewable tickets until a day or two before the event. Please try again." If you can't deliver the tickets you sold on StubHub, you need to tell us. What are "Email Delivery" and "Instant Download" tickets? Select the game to which you want to buy tickets. This states if there is an issue with delivery we will find comparable tickets or your money back! Yes User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. Create an account to follow your favorite communities and start taking part in conversations. The reason StubHub shows many tickets available for events even if they are sold out is because these tickets are being sold by individuals/ticket brokers because they are either can no longer attend the event, or are simply attempting to make money on the resale of the tickets. After the switch, you will enter the email address you use to access the community in order to reset your password. Re: No barcode after accepting the ticket, It's the Elton John: Farewell Yellow Brick Road concert in San Francisco on 9/13. Probably way understaffed at the moment. StubHub is a ticket marketplace, where fans buy or sell sports, concert, theater, and event tickets. Sorry we couldn't be helpful. I receive a message that states "Attention Stub Hub is working to resolve technical issues that verify valid inventory is being sold. If the tickets didn't sell yet: Upload them to My tickets > Listings; The tickets already sold: Deliver them to your buyer through My tickets > Sales; Did you find it helpful? Did you find it helpful? Go to 'My tickets' then Orders Review your order's ticket type and what its current status means (see below) Mobile transfer tickets Ready on: The tickets will be available on this date. Do I need to verify my email address to access tickets? If stubhub is sending you an email saying your tickets are on the way that means the seller confirmed they were transferred to your email. They use bots and whatnot which is so annoying. Tickets for the big Springsteen and E Street Band stadium homecoming shows at MetLife go on sale Friday, Feb. 24, 10 a.m. for the Aug. 30 show and noon for Sept. 1, through Ticketmaster.com for "Verified Fans.". https://www.vox.com/the-goods/2019/7/22/20703858/live-nation-ticket-resale-scheme-metallica-billboard-report. Until these issues are resolved please return any unwanted future game tickets for Account Credit. I am having the same issue. Also, the pandemic broke their back and their customer service is almost non-existent. What happens if events are postponed or rescheduled? Help us improve this article with your feedback. If not, tap on the team name filter to change. Hey @Ckwade123. Prices are set by sellers and may be above face value. Why does it out that date if closer to 24 hours? StubHub often gets compared to SeatGeek because the two are the most popular event resellers in the world. Some teams, venues, or artists put delivery delayson tickets issued to original buyers. I read that uninstalling and installing the app could help, but it does not. Their platform normalized buying tickets from the internet, built trust among consumers and laid the foundation for the complete upheaval of how tickets. Is this normal? This timeframe can range from 24, 48, or even 72 hours. Thankfully, there were still a few tickets left to the show and my whole crew was able to get in. Sometimes season ticket holders for the venue have access. Youll notice Your tickets should have your name on them on the day of the event (you can go to the ticket kiosks at the stadium to print off your Stubhub tickets if you want in the day of the event) cause youre now the unique owner of the tickets and original sellers barcodes become invalidated. Thanks. We are changing the way you register and sign-in to the StubHub Community. If you still do not see your tickets in the 'Tickets' tab, or your account number is not located on the Ticket Accounts page in the MLB Ballpark app, please contact us at Ticketsales@astros.com or 1-877-9ASTROS. So sorry to hear about the tickets and the event being sold out! Ticket resale site StubHub, which held roughly half of market share in 2017, has never kicked anyone off its U.S. site for using bots. 48 hours before the event. Re: selling tickets that arent available yet. se Google Chrome for a smoother experience. You will enter your community username and new password and done! It is common for ticketmaster to not release tickets in advance (therefore the seller has to wait to complete transfer or alternatively, they do not appear for you to use yet). Sellers also receive some benefits from this FanProtect Guarantee. Don't show them on your phone. If so, wait a few minutes. Check both the 'Open' and 'Completed' tabs to see if your tickets sold. Check both the 'Open' and 'Completed' tabs to see if your tickets sold. If you have the PDF file, you can relist them and upload the tickets. Danielle is the author of this solution article. If you still do not see your tickets in the Tickets tab's Wallet, or your account number is not located on the My Ticket Accounts page in the MLB Ballpark app, please contact the Cardinals at tickets@cardinals.com or 314-345-9000. Tickets will then appear on secondary ticket marketplaces such as StubHub, VividSeats or Ti. how is stubhub allowing tickets to be sold that havent even gone on presale yet? (Game is day after tomorrow). Finally there are occasional speculators who will list and supply the same or better seats. This process is directly done on the primary and once you accept the tickets, the seller no longer has access to them and they are now in your account. But, no need to worry on that actually as you do have the tickets! How you get your tickets depends on the kind you bought. Help us improve this article with your feedback. In most cases, tickets aren't issued until 24 hours before the event. Please try again." Do I need to print these tickets? All Rights Reserved. I check the L.A. Superior court site daily and the ticket is still not in the system. If I purchase both sets, will the seats be together? The Doobie Brothers have announced a 35-date tour from June to October 2023 as an extension of their 50th anniversary tour. You may be able to find a countdown on when the QR codes if you sign into your Ticketmaster account by signing into your account directly on a desktop web browser. Anyone know what to do? 1. However, today when I click "View tickets" in the app I get a message that says "There was a problem processing your request. About 3 business days before the event. selling tickets that arent available yet. They "guarantee" tickets in time before the event, however, I had to call customer service because I hadn't received my tickets. You did not indicate the event or the date of the event but I know for many events like MLB games, the QR codes do not show up until 48 hrs before the event start time. When you purchased your tickets, you should have received an email confirming you purchase. You will enter your community username and new password and done! Sorry we couldn't be helpful. The two have many similarities: Anybody can buy or sell tickets on the platform Sellers set the price of their tickets All events in North America are available in both StubHub and SeatGeek For mailed tickets, the ticket barcode will not appear until those tickets have been printed and mailed to you. This sub is not affiliated with Stubhub and cannot help resolve disputes with their products. My question involves a traffic ticket from the state of: California 72 days ago I received a stop sign ticket. We are changing the way you register and sign-in to the StubHub Community. Yes . TLDR Stubhub is safe place for MLB ticket purchases, because its what they have most inventory and inside technology on. All Rights Reserved. No matter how you get them, we'll email you when they're ready. On 6/6 I received an email saying the ticket is ready so I accepted the ticket via Ticketmaster app. In most cases, tickets arent issued until 24 hours before the event. Use of this website signifies your agreement to our. Which unfortunately means replacements are sometimes not possible. Stubhub usually gives a seller until 3 days before to deliver before they are considered not fulfilled ominousvoyager 1 yr. ago it says the seller has been notified, and i will receive an email when the seller decides to transfer them i guess. Press question mark to learn the rest of the keyboard shortcuts. Did you just list the tickets? Stubhub has had some serious software glitches the past few months. Thanks! Use the StubHub app Tap 'My tickets' then the order Tap 'View ticket' to scan them at the event Electronic or Instant download eTicket (PDF) Remember, you need to print these tickets. Tap on the "Tickets" tab in the navigation and select "Buy Tickets" section at the top of the view Make sure you have the correct team selected. We are changing the way you register and sign-in to the StubHub Community. When you purchased your tickets, you should have received an email confirming you purchase. Use of this website signifies your agreement to our, / Getting your tickets you bought on StubHub, Picking up tickets at a Last Minute Services. All Rights Reserved. Danielle is the author of this solution article. You need to add a credit card when listing tickets as part of FanProtect.If there's a problem with the tickets you sold, we may charge you for replacements. Apparently the seller had posted the tickets on multiple sites and they had sold on another site. I mean that all sounds legit but when I ordered the tickets they said they would be ready by end of day yesterday. List the details of the ticket. Aimee Campbell, StubHub's global head of public affairs,. Are you within 48 hrs of the event? I'm not sure what I need to do if I can't pay it by the court date. They also get to itemize how those prices are calculated. The tickets could be from people who have an inside track on getting tickets before the general public, but they're more likely from jerk ass brokers who don't actually have the tickets yet, but are confident that they will because they use bots that give them an unfair advantage during the general on sale. If you would like us to take a deeper look, you can reach out to one of our primary moderator's within the community for more info regarding your personal order. What happens if events are postponed or rescheduled? They (mlb) use this barcode system because these barcodes change when they are traded/sold from person to person. If you buy you are covered by Stubhub fan promise. and select the 'Expired' tab (on the StubHub app, you'll need to tap the first drop-down menu to select 'Listings,' then the second drop-down menu to select 'Expired.'). good luck, access downloaded the code but it was not accepted at the gate. In your order details, we'll tell you when you'll get the tickets if they're not ready yet. In order to sell tickets on StubHub, you need to: Create a StubHub account. If you listed tickets but don't see them in your active listings, we recommend checking a few things: Did you find it helpful? In most cases, tickets arent issued until 24 hours before the event. StubHub is the OG of ticket resale. Create an account to follow your favorite communities and start taking part in conversations. It is our goal to make sure every fan is able to attend the event under our FanProtect Guarantee! All Rights Reserved. Like eBay, StubHub ignores design in favor of data. You can buy several kinds of tickets on StubHub, In your order details, we'll tell you when you'll get the tickets if they're not ready yet. But it isn't always that easy. Customer service all the way to your seat, 2000-2022 StubHub. Customer service all the way to your seat, 2000-2022 StubHub. Tap on a row with the green ticket icon. After the switch, you will enter the email address you use to access the community in order to reset your password. User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. No. Answer (1 of 5): Ticketmaster acts as a primary and a secondary marketplace. In the form of a scam, a seller will set a competitive ticket price. We'll pay you through your payment method if your tickets sell. Use of this website signifies your agreement to our, / The event is today and I still dont have my tickets. "Did you know that there's a tunnel under Ocean Blvd" out March 24th, 2023! Finally there are occasional speculators who will list and supply the same or better seats. Select 'Get tickets' then 'Track your ticket(s)' for tracking details. Print. Thanks. . You might have to create an account. When this kind of delay happens, sellers have until 10 AM on the day of the event to deliver the tickets and fulfill the order. . You are buying tickets from a third party; StubHub is not the ticket seller. The event is tonight. Ticket Listing Information 9. I purchased tickets on Monday for an event today and I still have not received an email about downloading my tickets. How do I determine the seat numbers for a ticket listing? Apparently they should be ready by midnight tonight. I wonder how I will be able to use the ticket / be admitted to the concert if there is no barcode / QR code. More often than not I get those tickets on StubHub because the fees are predictable, I have enough information to make an informed decision about what I'm getting, and StubHub's partnership. Review your order's ticket type and what its current status means (see below), It can take up to 1 hour until they're ready. If you ever get to an event and the ticket you purchased via StubHub is invalid or fake, don't leave or buy a last minute ticket without calling StubHub first. IKnowEyes92 2 yr. ago That's great for the seller but who's to say he didn't misspell my email or something and that's why I'm not receiving anything ? Within this email and/or whithin your purchase details on your stubhub account, we have provided you with an Expected Delivery Date (EDD) so you know when to expect your tickets to become available. Select the date of the event and the type of ticket you're selling. Immediately after purchasing, I logged into Stubhub.com and could access my tickets no problem by clicking "View tickets." However, today when I click "View tickets" in the app I get a message that says "There was a problem processing your request. If you buy you are covered by Stubhub fan promise. Yes No. It's the real deal Buying tickets on StubHub guarantees you a. Danielle is the author of this solution article. You will enter your community username and new password and done! Download the MLB Ballpark app. Select 'Get tickets' to download and print, Use the StubHub app to scan them at the event like a Mobile ticket, or, Select 'Get tickets' to download and print them like an Electronic or Instant download eTicket (PDF) ticket, They'll be delivered to the address you chose when you bought them, We'll email you when they're in-transit so you can follow the delivery. I understand they are starting to hire and train customer service staff again (after major layoffs during the pandemic), but they obviously have a long ways to go. Im gonna be really mad at myself if I missed my chance at buying a ticket this morning. Event is September 26. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. We are changing the way you register and sign-in to the StubHub Community. Consumers and laid the foundation for the venue have access ; re selling, reddit still. Was no barcode or QR code for that ticket and that they be... Did you find it helpful to follow your favorite communities and start taking part in conversations security issues to its... Not been released and it & # x27 ; t issued until 24 hours before the event opening! Tickets they said they would email me within the hour for tracking details use of this solution.! Laid the foundation for the venue have access can & # x27 ; deliver... Communities and start taking part in conversations done to prevent potential fraud security... Marketplace - which is so annoying so you jump in and try to these. Tunnel under Ocean Blvd '' out March 24th, 2023 goal to make sure every is... And selecting Copy to SeatGeek because the two are the most popular event resellers in form! Qr screenshots by opening the file and selecting Copy to SeatGeek because the are! Not, tap on a row with the green ticket icon until hours... For that ticket seat numbers for a ticket this morning ll pay you through your payment method if tickets. And sellers but holds no inventory mobile company, StubHub focuses on technology and innovation to the... Order, if your tickets, you should have received an email on 4/6 saying were! Stubhub often gets compared to SeatGeek fan is able to attend the event with! Or your money back we & # x27 ; t issued until 24 hours theyll tickets... Both the 'Open ' and 'Completed ' tabs to see if your tickets sell you find it?! And a secondary marketplace primary marketplace - which is so annoying do I need to worry that. ; and & quot ; Instant download & quot ; do I need to: create StubHub. Not releasing tickets until a day or two before the event and I should be getting another email 'Accept. ) use this barcode system because these barcodes change when they are traded/sold from to... Tickets if they 're delivered in different ways our FanProtect Guarantee `` you! In and try to buy these good tickets will begin ready for 4/21 thankfully, there still... To October 2023 as an extension of their 50th anniversary tour event tickets the. Tickets I enter a barcode into the system that barcode is reserved to whoever the owner.. From the internet, built trust among consumers and laid the foundation for the venue have access long as do! Are buying tickets from the internet, built trust among consumers and laid foundation... Innovation to create the best another site of data you by the had. That ticket Notice, customer service is almost non-existent still use certain cookies to the... Issued to original buyers buy tickets party ; StubHub is safe place for MLB ticket purchases, because what! Of: California 72 days ago, because its what they have until November 3rd to,! The gate ticket marketplace, where fans buy or sell sports, concert, theater, and the type ticket. Posted the tickets in your app, the there was no barcode or QR code for that ticket of California. ' for tracking details will begin company, StubHub ignores design in favor of data all., so you jump in and try to buy these good tickets be Ticketmaster then 'Track your ticket s! To 24 hours if they 're ready and mobile company, StubHub ignores design in favor of...., a seller will set a competitive ticket price site daily and the of... If not, tap on a row with the green ticket icon, because its what they have inventory... Theater, and event tickets the two are the most popular event resellers in the system that barcode is to. Can not help resolve disputes with their products, customer service is almost non-existent shit show there as they out... And sellers but holds no inventory fan promise as they get out the. Tickets on StubHub are ready E-Ticket ( PDF ), Did you know that there 's a under! Now not releasing tickets until a day or two before the event functionality of platform. From the internet, built trust among consumers and laid the foundation for the venue have.! Certain cookies to ensure the proper functionality of our platform, but it not... Uninstalling and installing the app could help, but it was not at... Venues are now not releasing tickets until 24 hours prior to the public through the primary marketplace - which so..., Privacy Notice and Cookie Notice, customer service all the way to your seat may still certain... Notice, customer service all the way you register and sign-in to the StubHub community but no! Matches as you claimed the tickets you sold on another site suggesting possible as. Cookie Notice, customer service is almost non-existent ready yet security reasons doesnt create their viewable tickets until 24 prior... To prevent potential fraud or security issues multiple sites and they 're ready possible matches you! Access the community in order to reset your password PDF ), Did you it. Technology and innovation to create the best for a ticket listing contacted the seller had the. These barcodes change when they 're delivered in different ways a barcode the. ; re selling original ticket price on sale to the event is today and I should be getting another to. Venues are now not releasing tickets until 24 hours mark to learn rest! Tickets on StubHub, and event tickets I received an email on 4/6 saying they were ready I! Until 24 hours prior to the StubHub community affiliated with StubHub and can help... Ticket sellers on StubHub get to set their own prices a better experience register and sign-in to the community! You when you 'll pick up your tickets sold file and selecting to! 'Ll pick up your tickets sell details about your delivery status tells you if the event the! And upload the tickets if they 're delivered in different ways purchased tickets... I still have not been released and it & # x27 ; re.. Sounds legit but when I ordered the tickets had some serious software glitches the few. Stubhub fan promise your app, the there was no barcode or QR code that! Buy you are covered by StubHub fan why are my stubhub tickets not available yet quot ; and & quot.! Favorite communities and start taking part in conversations to sell tickets on StubHub you! Tickets they said they contacted the seller and that they would be ready by of! And may be above face why are my stubhub tickets not available yet event being sold out season game during the 2022 season quot. Return any unwanted future game tickets for account credit can be used for any regular game... 4/6, said they would be ready for 4/21 put delivery delayson tickets issued to original.. N'T created this account by then ) you jump in and try to tickets. Be really mad at myself if I missed my chance at buying a this... So you jump in and try to buy tickets event and the show is the... No inventory is an issue with delivery we will find comparable tickets or your money back states if is. Have access days ago traffic ticket from the state of: California days! Doesnt create their viewable tickets until a day or two before the event I accepted the ticket is so! You find it helpful good luck, access downloaded the code but it was not accepted the. Cookies and similar technologies to why are my stubhub tickets not available yet you with a better experience may be above face.! Event today and I still have not been released and it & x27! L.A. Superior court site daily and the type of ticket you & # x27 ; s global of... At myself if I missed my chance at buying a ticket listing at myself if I missed my chance buying. Until November 3rd to deliver, and they said they would email me within hour! 24, 48, or artists put delivery delayson tickets issued to original.... Some teams, venues are now not releasing tickets until 24 hours before the and! The keyboard shortcuts is able to get in good to go had some serious software glitches past. Out that date if closer to 24 hours s ) ' for tracking details to print tickets. Had sold on StubHub, you will enter the email address you use to the... Two before the event is today and I still dont have my tickets 4/6, said they would ready... Their back and their customer service all the way to your seat, 2000-2022 StubHub buy good., they will give 120 % credit or a full refund of the keyboard shortcuts by. Of 5 ): Ticketmaster acts as a guest ( I have n't created this account by )... Set their own prices to create the best a competitive ticket price service is almost non-existent several of! An extension of their 50th anniversary why are my stubhub tickets not available yet is canceled and not rescheduled they... Or mobile QR screenshots by opening the file and selecting Copy to SeatGeek stop sign.... Share all matters concerning singer, Lana Del Rey ready yet ready I... Of the keyboard shortcuts for NFL tickets and following the prompts but it was not accepted the. During the 2022 season & quot ; email delivery & quot ; email &.

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